1 IP500, 2 Subnets can't connect with 2nd

[JesusMC]

I have an IP500 system with 5610SW phones.

I have a Watchguard Firebox with 4 ports. One set for external and the 3 internal are set for different subnets. (10.1.xxx.xxx, 10.2.xxx.xxx, 10.3.xxx.xxx)

The IP500 is statically set to 10.1.42.1/255.0.0.0 on the primary subnet. The voicemail server is at 10.1.42.2 and the POE switches start at 10.1.42.3.

On the secondary subnet, I can ping the voicemail server and POE switches, but I can't ping the IP500.

Is this a routing issue or is the IP500 not allowing itself to be seen by another subnet?

Jesus*MC*

 

[jamie77]

it should be 255.255.0.0

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[JesusMC]

I'll change it back later tonight, when all the customer service reps have gone home, and let you know how it goes.

Jesus*MC*

 

[jamie77]

If you can do any tracing (port mirroring or the like), then do that on the IPO. I use a little hub and ethereal/wireshark.

You might be able to see what is going on from that

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[HairySupportMonkey]

the blanket route 0.0.0.0 on the IP Office will be enough to route all traffic on all networks to make it aware of all devices.

i think its the routing in your firewall thats gone a little pearshaped.

without looking at the config from the WG system manager its a little hard to tell whats going wrong.....

 

[JesusMC]

Right now, in the WG system manager, for testing purposes, I have a dynamic route setup to allow all traffic from the secondary network to the primary network. That should be enough, correct?

Jesus*MC*

 

[HairySupportMonkey]

Hmmmm... again without looking at your config its hard to say whats going on.... can you export it out and post it?

 

[JesusMC]

There's not a good way for me to display my config. At least that I can find.

Jesus*MC*