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Avaya: IPOCC (Contact Center for Voice)

(747 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

Start New Thread

 ashenj (TechnicalUser)
1 replies
(30 Jan 23)
13 Jun 23

How to send predefined customer call to direct to the agent (Pritotize) IPOCC

 Dammy12 (TechnicalUser)
0 replies
(31 Mar 23)
31 Mar 23

Scheduled Report Avaya ACCS

 Miguel O (IS/IT--Management)
0 replies
(17 Feb 23)
17 Feb 23

Establish route based on reference file lookup

 lp_trd (TechnicalUser)
0 replies
(18 Oct 22)
18 Oct 22

Avaya IPOCC Web interface personalization

 Irshad78 (IS/IT--Management)
0 replies
(5 Jun 22)
5 Jun 22

Avaya IPOCC to ACCS

 curibe (IS/IT--Management)
0 replies
(22 Mar 22)
22 Mar 22

TAPI coneccion between IPOCC and IP

 alan24 (Programmer)
1 replies
(12 Oct 21)
18 Oct 21

New IPOCC Server

 JCCDM (TechnicalUser)
0 replies
(12 Oct 21)
12 Oct 21

WFO statistics

 sheldoom (Vendor)
0 replies
(22 Sep 21)
22 Sep 21

Agent ACD Blocked

 alan24 (Programmer)
1 replies
(9 Sep 21)
9 Sep 21

New Cert

 lp_trd (TechnicalUser)
0 replies
(30 Jul 21)
30 Jul 21

IPOCC - IVR Choices Statistics

 lp_trd (TechnicalUser)
0 replies
(19 Jul 21)
19 Jul 21

IPOCC First Call Resolution counter

 alan24 (Programmer)
0 replies
(14 Jun 21)
14 Jun 21

Email Reporting Question

 DpUserac (TechnicalUser)
0 replies
(18 May 21)
18 May 21

AVAYA IPOCC TAPI ERROR

 lp_trd (TechnicalUser)
1 replies
(30 Mar 21)
7 May 21

Add IPOCC to domain

 Bastilicous (MIS)
8 replies
(1 Feb 21)
17 Feb 21

Migration IPOCC to CIE

 lp_trd (TechnicalUser)
2 replies
(11 Jan 21)
12 Jan 21

Installation of Avaya IP Office tools on IPOCC VM

 alan24 (Programmer)
1 replies
(11 Dec 20)
13 Dec 20

Postgre Database

 lp_trd (TechnicalUser)
4 replies
(21 Jul 20)
29 Oct 20

Ghost calls on IPOCC10.1.2.3

 alan24 (Programmer)
1 replies
(20 Oct 20)
22 Oct 20

TTrace Search

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