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Avaya: IPOCC (Contact Center for Voice)

(534 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

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 IamaSherpa (Instructor)
16 replies
(19 Nov 18)
14 Dec 18

EoS ?
3

 davea2 (TechnicalUser)
0 replies
(12 Dec 18)
12 Dec 18

Avaya Support Ticket

 davea2 (TechnicalUser)
5 replies
(10 Dec 18)
11 Dec 18

Wallboards!

 Joledur09 (Programmer)
0 replies
(6 Dec 18)
6 Dec 18

Waiting to join

 alan24 (Programmer)
2 replies
(5 Dec 18)
5 Dec 18

Wallboard Broker

 EmersonLRibeiro (IS/IT--Management)
0 replies
(5 Dec 18)
5 Dec 18

pgAdmin 4 with pgAgent

 davea2 (TechnicalUser)
2 replies
(4 Dec 18)
5 Dec 18

Manually change Next Call Attempt Date/Time

 Joledur09 (Programmer)
0 replies
(2 Dec 18)
2 Dec 18

Hold Timeout

 wooppee (Programmer)
4 replies
(23 Nov 18)
30 Nov 18

still queue annoucement

 pkdev (TechnicalUser)
2 replies
(30 Nov 18)
30 Nov 18

TR Database structure

 A DeMeo (TechnicalUser)
2 replies
(28 Nov 18)
28 Nov 18

External destination route back on no answer

 Joledur09 (Programmer)
1 replies
(28 Nov 18)
28 Nov 18

Automatic Log in to Agent Group

 BrianCosta (Systems Engineer)
1 replies
(27 Nov 18)
27 Nov 18

Avaya IPOCC Server Specification

 Joledur (Vendor)
3 replies
(13 Nov 18)
23 Nov 18

Play an IVR every 2 minutes

 Vchannels (Vendor)
2 replies
(21 Nov 18)
23 Nov 18

Send a HTTP posting/call event to SMS gateway after agent hung up phone?

 davea2 (TechnicalUser)
9 replies
(16 Nov 18)
20 Nov 18

Auto generated reports

 davea2 (TechnicalUser)
5 replies
(15 Nov 18)
19 Nov 18

text prompt for Agents

 davea2 (TechnicalUser)
2 replies
(16 Nov 18)
19 Nov 18

Collector priority

 megaa (TechnicalUser)
0 replies
(15 Nov 18)
15 Nov 18

AWFOS call recording with IPOCC variables

 ChrisCheops (TechnicalUser)
4 replies
(13 Nov 18)
13 Nov 18

Callback calls and real time information service level & TSF

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