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Avaya: IPOCC (Contact Center for Voice)

(487 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

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 nortavaya (TechnicalUser)
2 replies
(27 Feb 18)
15 May 18

IPOCC Dialer - import CSV customer-list not displaying !!

 rinchuraj (TechnicalUser)
1 replies
(19 Apr 18)
15 May 18

calls can land if agents not logged in to user interface?

 rinchuraj (TechnicalUser)
2 replies
(19 Apr 18)
14 May 18

if there no agents logged in to an agent group, will the incloming call can continue ring to topic?

 Jorge79 (MIS)
1 replies
(6 May 18)
8 May 18

Avaya IP Office Contact Center SIP Regestration Expired

 sroderick (Programmer)
5 replies
(25 Apr 18)
6 May 18

IPOCC WebUI Caller Details Customization
2

 Jorge79 (MIS)
1 replies
(23 Apr 18)
23 Apr 18

Avaya IPOCC Team Leader

 rinchuraj (TechnicalUser)
1 replies
(23 Apr 18)
23 Apr 18

Assign call to agent with priority

 Jorge79 (MIS)
1 replies
(23 Apr 18)
23 Apr 18

Busy when call to Topics of IVR

 Irshad78 (IS/IT--Management)
0 replies
(19 Apr 18)
19 Apr 18

Avaya IPOCC calls stuck in queue with available agents

 sheldoom (Vendor)
4 replies
(18 Apr 18)
18 Apr 18

Are Config Changes in the Logs?

 rinchuraj (TechnicalUser)
1 replies
(15 Apr 18)
16 Apr 18

IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

 rinchuraj (TechnicalUser)
2 replies
(15 Apr 18)
16 Apr 18

How all agents to get ring simultaniously in IPOCC ver 10.1.1

 Jorge79 (MIS)
1 replies
(9 Apr 18)
11 Apr 18

IPOCC 10.1 and domain name

 LegoTajkun (TechnicalUser)
0 replies
(7 Apr 18)
7 Apr 18

IPO CC Chat language characters supported

 nortavaya (TechnicalUser)
1 replies
(3 Apr 18)
3 Apr 18

IPOCC screen pop up from external database

 Jorge79 (MIS)
6 replies
(11 Mar 18)
26 Mar 18

Jitter and Delay when playing IVR announcments

 IamaSherpa (Instructor)
4 replies
(20 Mar 18)
23 Mar 18

External database access

 LegoTajkun (TechnicalUser)
6 replies
(10 Mar 18)
23 Mar 18

IPOCC: Logout instead signoff when agent does not answer a topic call

 dnovella (IS/IT--Management)
1 replies
(5 Mar 18)
21 Mar 18

IPO CC Reports

 sheldoom (Vendor)
0 replies
(21 Mar 18)
21 Mar 18

Welcome Announcements in Reporting

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