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Avaya: IPOCC (Contact Center for Voice)

(491 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

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 LeonOtto (Systems Engineer)
1 replies
(18 Jun 18)
20 Jun 18

IPOCC IVR Help please

 Jorge79 (MIS)
7 replies
(19 Jun 18)
20 Jun 18

IPOCC Agent signed off by system

 Jorge79 (MIS)
1 replies
(19 Jun 18)
19 Jun 18

Timp Gap in IPOCC

 Tihana (TechnicalUser)
0 replies
(18 Jun 18)
18 Jun 18

Agent history - not populating for some agents

 vladcbv (IS/IT--Management)
2 replies
(15 Jun 18)
17 Jun 18

Manual Dialer

 tonymoo (TechnicalUser)
0 replies
(14 Jun 18)
14 Jun 18

R230 XL Server Hardware Specs for IPOCC and IP Office SE - IP Office R10+

 LegoTajkun (TechnicalUser)
12 replies
(12 Jun 18)
13 Jun 18

IPOCC inconsistency in Customers DB

 sroderick (Programmer)
7 replies
(25 Apr 18)
5 Jun 18

IPOCC WebUI Caller Details Customization
2

 allannj (IS/IT--Management)
1 replies
(4 Jun 18)
4 Jun 18

Route call from IVR Script to a second IVR Script

 allannj (IS/IT--Management)
2 replies
(31 May 18)
4 Jun 18

Working simultanious in IPOCC UI

 nortavaya (TechnicalUser)
2 replies
(27 Feb 18)
15 May 18

IPOCC Dialer - import CSV customer-list not displaying !!

 rinchuraj (TechnicalUser)
1 replies
(19 Apr 18)
15 May 18

calls can land if agents not logged in to user interface?

 rinchuraj (TechnicalUser)
2 replies
(19 Apr 18)
14 May 18

if there no agents logged in to an agent group, will the incloming call can continue ring to topic?

 Jorge79 (MIS)
1 replies
(6 May 18)
8 May 18

Avaya IP Office Contact Center SIP Regestration Expired

 Jorge79 (MIS)
1 replies
(23 Apr 18)
23 Apr 18

Avaya IPOCC Team Leader

 rinchuraj (TechnicalUser)
1 replies
(23 Apr 18)
23 Apr 18

Assign call to agent with priority

 Jorge79 (MIS)
1 replies
(23 Apr 18)
23 Apr 18

Busy when call to Topics of IVR

 Irshad78 (IS/IT--Management)
0 replies
(19 Apr 18)
19 Apr 18

Avaya IPOCC calls stuck in queue with available agents

 sheldoom (Vendor)
4 replies
(18 Apr 18)
18 Apr 18

Are Config Changes in the Logs?

 rinchuraj (TechnicalUser)
1 replies
(15 Apr 18)
16 Apr 18

IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

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