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Thanks for the info. Let me clarify... Sorry ;) I have VDN service observe in place and it works. I am curious if it's possible to create a hierarchy of my VDNs so I could press service observe on my phone and dial the VDN which would allow me to listen to the next incoming call on any of...

Is it possible to set up one VDN that can monitor others? I would like to allow users in training to listen to a variety of calls. Does anyone have samples of how to get this working? using G3 V12 Thank you.

Thanks for the info. I have them using in the coverage path a route over to coverage remote. and I allow them to change it. But in this specific case, I was trying to figure out a way to allow them to change it whenever they wanted between three numbers.

I have several users configured with two cov paths and allow them to change it when needed. The first usually points to their desk phone. The second points to their Cell. I looking for the possibility to have a third number in play. (for example their home number) I tried searching this...

Thanks for the confirmation.

I have two separate business units using the same switch but thought it would be nice to have independent directories. I doubt it is possible, but figured I would ask just incase ;) thanks

I am wanting to install Mailbox Manager but not sure where to find my config.2nl file. How is it normally shipped when you buy Octel, etc. Thank you.

Thx for the info, I have been checking them manually as well I was hoping it would be a sure thing :(

I have been researching the same thing. You can look @ the document Administrator’s Guide for Communication Manager Avaya document number: 233506_8.pdf (starting on page 689) Unfortunately it seems to confirm the limitations we are experiencing.

Running audits using ASA... When it returns the results: coverage path xx is not used, etc. Are all of these acurate and safe to remove? Has anyone had any issues when using the AUDIT feature within ASA? Thanks.

Ok, I got it working... had to enter the extensions in the table and also enable it with the following: change system-parameters cdr and set Intra-switch CDR? y Thanks again for the great help.

Thanks for the information. I ran the cmd and see the tables. I am headed off to read up on them to see what I can do. Thanks again.

Is it something obvious that I am overlooking? my eCAS 2.5 server will not show internal calls from one extension to another. Does anyone have any ideas why? Thank you.

Nice. I may have to do something similar in a few months with merging of offices. Is it a command that does this or a configuration?

Sparky, Is there an advantage to doing it that way? Is it for the benefit of security?

I did a test with the command and dialed the toll-free #. It showed matched up with the one the carrier said was assigned. Thank you for the great tip!

This sounds perfect. Is it the norm to have this enabled? If so, I am wondering why the original admin didn't enable it this way... Does this have any negative impact on the system? Thx.

When I go into CMS Supervisor: Agent Administration > Change Agent Skills Select an agent. "Direct Agent Calls First" is checked and ghosted. Call Handling Preferences are set to "Skill Level" It only allows a check mark in the box if I select "Percent Allocation"

I had tried calling and even looking for hints of what it could be in the VDN listing... No luck. When I called it, I got our intercept non-working msg. so I knew it was still associated with the switch. I did get a quick reply back for the carrier telling me what it was. I appreciate the...

I am getting ready to re-use an old toll-free number. Is there a quick way to determine what DNIS was assigned to it? Or do I have to contact the carrier? Thanks.