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Hello Is it possible to send a copy of a voice mail to two email addresses? IPO R7 with Embedded VM. Thanks Tom

Good Morning Been asked to install some BM 12 units on 9608 sets. Since the phones are powered by POE switches is a power supply for the BM 12 needed? Thanks Tom

thank you! How do we prove it to them?

going on site in the morning...what codes should we be looking for? Thanks Again Tom

Hello Customer has a Norstar w/7.0 software with PRI using combo card and T1 card...for the last two days there has been heavy static on inbound and outbound calls along with dropped calls. Rebooting the system "clears" the problem temporarily but comes back in 30 minutes or less. Carrier says...

can follow me be set to go after a set amount of rings? Thanks Tom

Thanks for the direction, we're trying to use the hunt groups as follows: HG 397 has the Supt and Secretary in it and rings collective on n/a it rolls over to HG 398 which has the third extension in it and the HG mailbox for that group. The calls roll over to HG 398 but never go to the HG...

sorry my bad...no embedded

IPO r7...the school supt currently has a coverage appearance on his secretary's phone and would like that extension to ring no ans on a third extension, if the third ext goes unanswered they would like the call to end up in the secretary's voice mail. Been trying to use forward no answer but...

Know what you mean, but even the mailboxes with "none" as the extension come back invalid. Strangest thing is that this has literally worked for years and now this...

Some say none and others have the extension of the mailbox

Customer has an old MICS 1.1 with NAM....they use guest mailboxes for their teachers and as of today when trying to leave a message on one of those mailboxes via the AA the system responds with "you have reached an invalid extension" Leave Message and Trans to VM both work internally, problem...

Obviously can't go for Nortel anymore and I believe it says PARTNER not Norstar. Just looking for some direction here

sounds like the way to go....is it an expensive upgrade? Dealing with a doctor's office that throws nickles around like man hole covers :) As far as our issue goes, is this something you've seen before? Thanks Tom

This is why we always avoided Avaya and used Nortel....we recently took over this account and cannot believe how limited Basic is

Really????

IPO Basic Partner r 8 Added 16 digital station module to the unit and have the following problem: 1416s plugged into the expansion module come up with a garbled display, the phones can make and receive calls and the display is fine when viewing the Menu options. Same 1416 plugged into the main...

IPO Basic Partner r 8 Added 16 digital station module to the unit and have the following problem: 1416s plugged into the expansion module come up with a garbled display, the phones can make and receive calls and the display is fine when viewing the Menu options. Same 1416 plugged into the main...

OK, changed to the 212 address and worked for about three hours and quit. Checked GMX inbox and there are a bunch of failed delivery messages to addresses that were working earlier...UGGGG!

will do...now have to wait until after hours to avoid service interruption....ugg :)