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I have a customer who wants to put a music jingle on a Val board so it can be used as an announcement in a vector. They had the recorded jingle converted to a .wav file. The jingle is just over a minute in length but the file is 10MB in size. The jingle is specific to the one customer so it...

This trunk group serves everyone on the system of 36 EPNS and there are only 2 D-channels for the entire trunk group so I cannot really split them. The trunks all come into the site where the PPN is located which is also the location of the C-Lan boards where the VoIP phones are registered...

I'm working on a G3r running CM1.3 software. We have an ISDN PRI trunk group with 238 channels and 2 D-channels. This trunk group was put into service in 2001 and has worked just fine since. It is programmed for descending on outgoing calls and AT&T sends incoming in ascending. Last week...

Since my original question I have since discovered that you can join two meet-me conferences for up to an 11-party conference. In order to do this you must have Enhanced Conferencing turned on in Customer Options. We are CM1.3 with Enhanced Conferencing turned on. I have two different...

I am working on a G3r running CM 1.3. What is the best way to make a CO trunk group incoming destination extension ring to a cover answer group? The cover answer group includes an x-port which is bridged on several phones. The other cover answer group member is an analog extension used for a...

Does anyone know how to get a personal CO line to ring more than once? I have several locations that have hotlines that they wanted them to ring on a separate button on the phone so they were built as a personal CO line and buttons were placed on the phones but when the calls come in they only...

Does anyone know how to turn off or mute MOH when in Meet-Me Conferencing? If an internal participant puts their phone on hold while in a meet-me conference the others can all hear the music-on-hold. I've already tried giving the Meet-Me vdn a COR with the hearing music on hold option set to...

I found the problem. I forgot to put the HNPA in the location table. Now it works fine. Thanks for the suggestions.

Each EPN has its own location (10 in this case) and nothing has been programmed in the ars table for location 10 so it should follow the "all" ars table. I did a list trace on one of the stations and it shows the correct routing, etc. but somehow the setup digits show 1 plus the 7-digit # so it...

I have just installed a single-carrier cabinet that we had removed from another location. It had been in storage for for about a year so the programming is new. We have 20 other EPN's installed and I have used those as a sample to build this one. This cabinet is built the same as all our...

I have a situation where I need an extension to cover to a cover answer group of 3 numbers for 3 rings then roll to another cover group that includes the first 3 numbers plus 5 more. In other words the call should continuously ring at 3 of the stations with a delayed ring on 5 other stations...

The column heading is number of recordings. I have not been able to find an explanation of that. It would be a much higher number if it was KB used because one recording alone is larger than just one the number of recordings for one board.

Where in VAL Manager do I find the files wher the A or AF appears? I do not find anything like this in my VAL Manager tables.

I already displayed all the announcements through 1000 and nothing else is listed. There is a total of 217 annoucements shown on the two boards with approximately 40 minutes of recording time left. We are getting ready to add a number of auto attendants with quite a few announcements plus are...

We are running a G3r with CM 1.3 software with two TN2501AP VAL boards. When using the command "display integrated-ann-boards" there is a column titled Number of Recordings. This number is much higher than the announcement extensions built on the board. For example, I have 141 announcement...

We found that some of the agents did not have their headset button pressed when logging in and they were all set to auto answer. One agent didn't even use a headset so when we turned off auto answer she was able to log in.

Yes the headset button is pressed. We had to add a release button to make it work but that only is working for one of 7. The other six are still having the same problem even with the release button.

We are using skills I have programmed only the first 12 buttons of the 2420 alias. Login/logout are programmed as system abbreviated dial links on buttons 4 and 6. Auto-in is on button 5 while aux-work is on button 8. I have monitored the Q and can see them log in then go to aux-work...

We have installed some 2410 model phones for a small ACD group but everytime they try to log into the Q they are kicked out when they press auto in. They were able to login in fine on the 6416/8434 phones that were replaced. We are running R1.3 on a G3r with EAS. The 2410 is an alias of a...

Is anyone using the emergency location extension field in CM2 or later with phones with bridged extensions? We will probably upgrade from G3r R1.3 by 2nd quarter 2006 and are about to implemnt E911 using Red Sky. We have bridged appearances on many sets and want to know in the later releases...