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I have seen this alot on sites, my theory and it is only a theory as follows. Has anyone been into the installation wizard on one of the servers and then bombed out half way through. I would be interested to know. Cheers

If a normal agent has auto answer but no headset the agent will log back out. Try looking at auto answer on hunts and agents

Do you know the patch details, number etc

I've installed a S8300/G700 with IA770 software. I keep getting silence when I call the audix hunt group. When I trace the trunk I get Network Failure, I have to restart the messaging software to get it working. It fails after about 10-30 mins. Seen alot about non-public patches at tier 3 are...

How can I overide a call fwd? Its a manger/Sec type set up im after. any help would be great

Two connections here. The S8300 has aservices port on the front. set your laptop to the ip address 192.11.13.5 255.255.255.0, the services port is 192.11.13.6 You can then set ASA (avaya site admin) to connect to the ports. The G350 should have come with a cable for connection using...

Did you get an answer for this, as I have just posted the same question about 2 mins ago. Cheers

Does anyone know how to turn the keypad tones off on the 4610/4620 ip phones, its driving my customers mad.

Okay, let me expalin a bit more. company 1)Ford 2)coca cola 3)tek tips an agent is multi skilled to take all 3 calls. If an agent answers 2)coca cola and puts the call on hold the caller needs to hear coca cola MOH msg. Is this possible or will I need a generic MOH Msg.

I have a multi skilled agent that takes 3 companys calls, Each company has there own MOH. when that agent takes a call for company A if he puts that call on hold will he get company A's MOH. We have 3 different MOH sources! This is on CM2. Hope this makes sense on what I'm trying to achieve.

The medpro upgrades are QOS issues. You have to FTP the firmware to the clan and then do "cha firmware download" and you can upgrade the files to each medpro. BEWARE this upgrade is service affecting but you have an option to schedule the download on the same page

if you read the dialog box it says at the terminal type prompt press f7, do not type 4410 or anything just press f7

timms1804@tiscali.co.uk

A digital phone with concole permissions will be able to transfer the phone. when done press fwd and dial the ext you wish to forward and then the destination. Console permisions is the key to your problem

upgrade to intuity lx

I have problems using Active agent (CTI) and IP agent together, anyone know if they are compatable?

the si will give you more busy call completion than the csi.

Anyone got thecable spec for the intuity and the UK tracker?

Do you have a copy of ASA or DSA, on there is avaya terminal emulator. This is the old terranova and you can download text files with that. Give me a shout back if you need more info

Add a station as an X port (station Type) Give it a cover path Make the first cov point a cov remote path. "Cha cov remote" command will give you the entries. When you call an x port it will follow the cover path straight away. If this didnt make sense get back. as I have this working...