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I am unable to logon to MSCRM web client with a specific user. All other user account are working fine. The user is licensed as well. Every time I attempt to logon I recieve the following error: Microsoft CRM ACCESS DENIED You do not have sufficent access rights or priviledges to perform...

I didn't have any success with the VCE setting so I rebuilt the trunks reconfigured the Dch and changed the RDB to use ess5 as protocol as both Meridian and Dialogic support it (Dialogic doesn't support sl-100. I also tried going with TIE as opposed to COT. Now I am unable bring up the DCH...

I changed DSEL to vce, and have the same cause code #21. Should I change RDB IFC to NI2 and Trunks to NI2 to match the Dialogic??

Here is my current RDB. I don't have vsel? REQ: prt TYPE: rdb CUST 0 ROUT 65 TYPE RDB CUST 00 DMOD ROUT 65 DES DIALOGIC TKTP COT NPID_TBL_NUM 0 PRIV NO SAT NO RCLS EXT DTRK YES BRIP NO DGTP PRI ISDN YES MODE PRA IFC ISIG SBN NO PNI 00000 NCNA NO...

Doesn't seem to matter what I dial. Whether I dial a 4 digit extension or a ten digit number. Here is some of the output from LD96 debug: DCH 19 UIPE_IMSG CC_SETUP_IND REF 00001080 CH 7 1 TOD 13:13:22 CALLED #:9055230926 NUM PLAN: E164 TON: NATL CALLING #:9933000 NUM PLAN: E164 TON...

Having issues with outgoing calls. We have connected a JCT 240 to a t1 card internally. The t1 card sits in our Meridian 1 Option 11. I have establish our DCH and the trunk is up. When I attempt to call out from our dialogic server using isdiag, I get Cause 21 error call rejected from the...

It's up now thanks. The PBX hung, and on reboot DCH came up. Thanks anyway!

Help! Having issues bringing up DCH between T1 in an option 11 and a JCT240-T1. Both are set to NI-2 and I can get the trunks up however DCHANNEl fails to establish. Have tried dis DCH disl X enll X Again trunks come up but DCH stays oper but doesn't come up.

I would like to setup a CDN for this incoming number number, so that I can acquire the CDN via Symposium and set up appropriate treatments. The number was inially setup as a spare 800 line which terminates on ACD 7725 and is currently directed to our call pilot, I just need to find out how to...

How do I setup a CDN for an incoming number? Currently the incoming number has an ACD 7725 and some how routes to an existing CDN -not sure where to look for this route, but I'd like to setup a new CDN for it so I can pass into Symposium. Little confused about the differnce between ACDs and...

How do I setup a CDN for an incoming number? Currently the incoming number has an ACD (7725) and some how routes to an existing CDN (not sure where to look for this route), but I'd like to setup a new CDN for it so I can pass into Symposium. Little confused about the differnce between ACDs...

We have an outgoing call center, and I have noticed that several outgoing calls are getting blocked due to the fact that the called party has blocked private numbers. I have confirmed that all sets are set to CLBD, and most of the calls are not a problem. However, occasionally the issue...

worked like a charm. Thanks!

Do i need to deaquire all agent sets before making this change to the Q?

Is there anyway to lockout agent phones until agent logs in. We are an outgoing call center and have issues with reports do to the fact that agents forget to log in to phone sets.

We are currently using SCC 3.0 express. Supervisor sets are 3904s. I have configured agents keys on the suprevisor phones. Question: Is there anyway to notify the supervisor of incoming calls with an audible tone or buzzer, so the supervisor can be alerted to the incoming call? we have...

I didn't have to add the agents, just had to have agents logout, and back in and now it's working fine. Thanks alot!

I'm using the 3904 for supervisor phone. I added the following keys for the phone set in the M-1: key 07 agt ket 08 agt key 09 agt key 10 agt and re- acquired the supervisor set. The keys display the Agent text, but it doesn't appear to link to the logged in agents. Do I need to specify...

Nortellian, I found the option within symposium to add agents to supervisor phone, and I specified the phoneset key for each of the agents. Checking the supervisors agents in the user properties properly displays all of the agents assigned to my supervisor. However, when I check the...

FYI I'm using Symposium Express 3.0