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Thanks for the information. I followed the instructions, from you and from the website, but the phone did not appear to accept the programming change, not sure why. So I just swapped it out for another spare, and she's happy. The problem is resolved for now, and we are replacing all of our...

I recently had to replace a Callmaster II customer service phone with an exact duplicate. But on the replacement, the customer gets a tone every 14 seconds through her headset, which can also be heard by the other party. The original console did not have this annoying tone, but I can't figure...

I think changing the IMAPI did the trick, thanks for all the help with this. I'm also going to get Message Manager uninstalled at some point, when I can get to the customer. I really appreciate your assistance.

I looked at the COS on the audix box, but it wasn't anything special. I changed it to one of our other standard ones, but it didn't make any difference. I haven't tried to have Message Manager removed from the PC yet. I think that's what gathers the voicemails. We use Lotus Notes for our email...

I inherited a system in which certain customers receive emails of their voicemails. I need to remove this functionality for one of them. I have no idea how to do this or what software is installed on my Audix system which allows them to in the first place. It may be related to Message Manager...