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- Users: avayatx
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Dial direct from phone display's directory?
Do to cha sta Ext# Go to the button Assignments for that Ext. The next button under your Directory Button type Next under you Next button Type Call Display. The Next button allows you to scroll thru the last names. For example your Company may have more then 1 person with the same last name of...- avayatx
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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how exactly does EAD-MIA distributes calls?
Direct Dept. Calling (DDC) The first agent administered in the hunt group. If the first agent is busy, it goes to the second agent and so forth. This "hot seat" method puts a heavy call load on the first few agents. Uniform Call Distribution Most Idle Agent (UCD-MIA)The available...- avayatx
- Post #5
- Forum: Avaya: CM/Aura (Definity)
