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Thanks all for your response!!

I was certain a network was needed but my question is does this PBX have the capablity to handle a configuration like that?

By warm tranfer I mean hitting a softkey and sending the call to a group or to an extension off-site. The caller never realizes he's being connected to someone who is miles and miles away.

My company is considering changing all of our branch offices over to the BCM50 switch. The problem is we do not mix our voice and data networks together and won't anytime soon. I'm wondering if the Nortel is capable of warm tranfers from location to location without having a WAN. If a customer...

Is there a way to program the Console, connected to a 4424D+, so that when an extension is off-hook (steady red lamp), it's not the same as DND (steady red lamp)?

Can anyone recommend good low priced external "high call threshold" or "calls in que" indicators for the Magix? I'm looking for a light that flashes if nearing peak and goes steady when over peak. This would be placed high on a wall for different call groups in the office.

What is considered the maximum cable run lenght? I've got a Magix switch located on the 2nd floor of an office with a total of 80 extensions. 40 extensions need to move to the 11th floor. I don't know the distance yet but I'm thinking I don't need a calculator to figure this one out. Can one of...

Thanks Pepperz. I wasn't sure since I don't have the day-to-day hands on to the switch. Strange that the people swear they had it before.

Magix R2.2 w/MM R3.0 - incoming outside calls hear MOH when placed on hold but internal calls (ext. to ext.) hear nothing. Dead silence. Tranfer is set to Type: Audible; Ring: MusicOnHold. I make all changes thru winSPM since I'm 1000 miles away from the PBX. Merlinman, this is the one I...

Duvelbrew, sorry if this sounds stupid but is the receptionist hanging up after she dials the *10?

I'm using winSPM. My closest site is about 500 miles away.

Thanks jgideon. Queuing must be the issue. How do I correct it so that the extensions can pick up that incoming call?

I have a center with a LD ISDN PRI into the Magix. Agents call in on a toll-free number which is directed to call-group #1. If everyone in that call-group is either taking or placing a call, the next incoming call will go to the AA. Isn't it possible to configure the switch so that the next call...

Because of locations and the distance, I have to dial into my Magix switches and program through winSPM. I've noticed through other threads that call accounting is performed through the SMDR port. Is it possible for me to get call accounting information remotely? What software would you suggest?

To Mongo5150; May you never have a problem!! Hey folks, could the # possibly be programmed? It would be great if it could be added at the end of the speed-dial number maybe after a pause. Any ideas?

Thanks for all the help. I had it programmed correctly from the start. My problem was that we we not waiting for someone in Mn to pickup before we hit xfer the second time. Funny, I thought after a call started ringing on the far end that trunk xfer had already taken place. That will teach me to...

It looks as if I'll have to create a "phantom extension". TouchToneTommy, how and where do I check the "Reliable Disconnect" option?

Thanks Killbox! I forgot about the Remote Forward, but they are still getting the same display. TouchToneTommy, the "reliable disconnect" is not an issue in this case, per Telco. I wonder if I'm telling them to xfer the call incorrectly. Would the called person hit xfer>CO...

I've setup a system speed dial number starting from a Legend switch in Chicago,IL. to a Magix switch in Minneapolis,MN. No problem for a person to hit their button in IL and reach the group they need in MN. Problem happens when they need to xfer an incoming caller in IL over the speed dial...

Thanks for the advice everyone but I forgot to mention my closest switch is 400 miles away(sorry GoKings but good idea). I'll use a barrier code with their last number. My concern now is what merlinman says about Dedicated remote acces(tone). CinemaPhones says it would appear as a normal busy...