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  1. DeeBeam

    Inv IE Content Message on MICS 5.0 w/ PRI

    I have a MICS 5.0 over 1 PRI. When trying to place an outside call from a 7310, I dial 9-and the local number, and the display says "inv IE Content", and drops the call. After several attempts the call finally goes through. Anybody know what this means, and how it can be fixed?
  2. DeeBeam

    No Reply on MICS 4.1

    Thanks all. I will check on the B1/B2 channels, but I'm thinking if there was an assignement or contention issue, would it not give a busy signal of some sort? Doesn't 'no reply' indicate that something was tried to ring but the far end did not respond to the "handshake"? westcoaster...
  3. DeeBeam

    No Reply on MICS 4.1

    I have an MICS 4.1 XC with NVM 4.0, with Cinphony ACD 3.4. I have not encountered this problem before, and I'm not sure how the ring again feature would come into play. But I'm all ears... Thanks
  4. DeeBeam

    No Reply on MICS 4.1

    The user's extension (245) is forwarded to the VM with F984. VM DN 333. When I call the ext internally with Intercom, the display says 'no reply' and dies. I call the DID and it goes straight to VM as it's supposed to. I take the ext off forward, and it's OK. I also tried forwarding with F4, and...
  5. DeeBeam

    voice mail delivery delayed

    I heard of this before, and a different vendor said it was a Y2K issue on older VMs on NAMs, hopped back on the plane to Houston and was never heard of again. I don't see how that can be three years after the fact, but I probably don't know everything about it. We had to put in another NAM...
  6. DeeBeam

    Older Mod systems (6X16, 3X8, 8X24)

    check the web for Norstar Manuals, there's plenty of manual places
  7. DeeBeam

    Night Ringing

    Try this: If you have an MICS 4.1 or CICS 4.0 you can set up hunt groups for the day mode, and the night service for night mode with automatic or manual switch over. Software releases before that can do Incoming Line Groups (ILGs) instead, it's different programming. Which version do you have...
  8. DeeBeam

    How to set up hands-free intercom and

    The caller needs to do VOICE CALL with Feature 66, then the extension. It will beep once in the receivers speaker and on they go. Hope this helps
  9. DeeBeam

    Older Mod systems (6X16, 3X8, 8X24)

    We did a CBT from Global Knowledge, and you can take the test only once, and then it shuts down. I agree that the best way is hands-on.
  10. DeeBeam

    Changing IP address of NAM and Infocus

    TO REASSIGN TCP/IP ADDRESS OF NAM At Main screen: Go to OS2/Window At c:\ prompt type tcpcfg At TCP/IP Configuration screen change IP address Close window (from top left icon) Save At Prompt ôAutostarting Mail? Enter No At c:\ exit For Infocus: At Main menu: Go to Window List...
  11. DeeBeam

    Networking a NAM

    If this helps any, I finally found my own notes again on changing the IP adress on a NAM. TO REASSIGN TCP/IP ADDRESS OF NAM At Main screen: Go to OS2/Window At c:\ prompt type tcpcfg At TCP/IP Configuration screen change IP address Close window (from top left icon) Save At Prompt “Autostarting...
  12. DeeBeam

    norstar up garde with PRI

    I'm about to do the same thing on the same scenario, but I need to replace the NVRAM cartridge as well, because there's a problem with memory loss. So I do need to do a back up and restore. Does this mean the system ID will change and I need to get another PRI code??? Say it ain't so..
  13. DeeBeam

    Older RAD Problems, (not Fast RAD)

    Thanks all, I already ordered a FastRAD. Appreciate the help! I do need to read up on the Norstar Manager..
  14. DeeBeam

    Older RAD Problems, (not Fast RAD)

    Thanks everyone! That should explain it. Guess I need to have a serious word with the installer from back then. Now, does this mean that I can take this old thing and plug it into a 1.1 that I have and it should work? Can I do a backup through it?
  15. DeeBeam

    Older RAD Problems, (not Fast RAD)

    I have an old RAD (the big clunky one that says Meridian on it, not the FastRAD) on a MICS 4.1 I tried F9** and the display on the phone goes blank. I can't do any programming. I can direct connect to it with NRU 9.0. with a laptop. I swapped with a FAST Rad and did a backup. While the FastRAD...
  16. DeeBeam

    NAM with outcalling?

    Maybe I'm missing the problem here, but it sounds to me it's doing exactly what it's supposed to do. If the voicemail is set to do pager notification, that's what it is looking for. It does not expect any voice paths. If you set it do a regular number, also a cell phone, yes it will look for a...
  17. DeeBeam

    External user goes directly to voice-mail

    Sounds like you have DIDs set up? Then you need to set the Prime Set under Lines -Target Lines to go to the particular extension. Received # is the last 3 digits (or four, whatever the CO sends) And assign each line to just one phone set (if this is really DID) under Terminals & Sets-Line...
  18. DeeBeam

    Printout of Backup File

    I tried this exact same thing a while back, and it didn't work because the workbook only supports 2.0 and up. Lemme know how this goes!
  19. DeeBeam

    DID'S TO SETSARE NOT GOING TO PERSONAL V.M.S PLEASE HELP

    Sounds like Redirect DN issue to me as well, but to make sure, check the target lines for each DID if the prime set is set to the each user's extension, not 221. Also, set the DRT to prime to like 12 or something. Good luck, and remember to wait for the deedle-deedle dee dual tone cadence when...
  20. DeeBeam

    when lines set to appear on a phone the hunt group ignores it

    Try bypassing the hunt group altogether with a daisy chain, by setting 221 to call forward to 222 on 4 rings and busy, 222 to CF to 223, and 223 to the voicemail after 6 rings but not on busy, so that 223's VM will not pick up all the calls. You won't have to mess with hunt groups at all. And...

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