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Dear expert, I could not make the out bound calls but I could not find any error logs from cs1000 for this problem. Is it possible causing by telco? It last for 20 minutes and returned into normal service but we did not do anything to fix it? DTI

Dear experts, Some of the extensions could not read the voice mail by press the vm buttom on J139, you got "??" when you pressed the select vm. But you can read the voice mail by useing short code *17 on the same phone. Any suggestions or idea cause this fault?

@ctamir thanks for your advise and the ICD group no. is 650, right?

No, this analog trunk shared with another two extensions. Among them, one of the extension will be the one she wants to call forward.

Dear expert, Our customer requested to call forward the inernal call and incoming analog trunk line one of her flexible buttom) to a internat extension. We left the handset *7102+extension no. +# . Internal call forward was working fine but the incoming trunk call forward did not work. His...

Dear expert, One of the customer had the following problem: IPO500 IP Phone 1608 LCD display did not clear after release the external calls (from H232 trunk) intermediately for 10 seconds to couple minutes. Although the display did not clear up but it could work normally. IPO 500V release...

Is there anyway to use the Element manager in win11 for BCM400?

I tried to dial the group no. and #A is ringing. After 3 rings the call went to #B (this is what we want). But while dial the incoming call through the analog trunk (ICR to the group no.) to #A and it did not hunting (no answer) to #B?

I tested the busy call forward and it was successfully in sequential from A to B. I will test the rotary hunt later. thx!

How about one of the key is line appearance besides the a,b,c?

Sure, all analog trunks are in the same incoming route number. For extensions, each of them has the a=,b=,c= ( normal three keys buttoms).

Dear expert, IPO500 10..1.0.0.0 build 237 I wanted to setup a call forward no answer for a hunt group with two hunt members. but it failed to sequential hunt to another member while a incoming call from a analog trunk. The group no answer time is 10, user no answer time is 20 and coverage time...

Dear expert, What I need to do before the AACC shutdown? Should I stop the services and backup the AACC? How to backup the AACC? Thanks!

@Firebird, Thanks a lot!

Dear expert, Normally I login the IP Trk by "itgadmin" but I got "WxWorks login" after I reboot the MC32 card. How can I switch to itgadmin and what is the user/ pwd of the WxWorks?

Hin Curlycord, Thanks for your info. Btw how to config programming via telephone?

Dear expect, Is there any method that I can swape between two extensions by function/ feature key from the bcm phones. If yes, how to do it? Thanks!

Hi Sizbut, Thanks for your information and we use the idap trunk for ddi/ outgoing trunk.

Dear Experts, We ran the IPO500 for more than 4 years but recently we found the IPO500 Rel. 11.0 embeded VM lost 3 seconds recording in each voice message for unanswered calls. The voice mail did not full. We tried to reboot the IPO 500 but it could not resolve this problem. Any suggestions is...

Dear experts, What the tlan for itg? The card ip? Leard ip? Card mgntip? Also, any command to check the connection from itg to far end device?