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  • Users: Tjohnston224
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  1. Tjohnston224

    Dial Delay Count and Shortcodes

    But I thought that the Dial Delay Count should make it wait for that many digits before attempting a match. I am wondering if maybe its because my codes start with a #? This is from the help: Scenario 4 Short Code 1 = 60;/Dial Extn/203 Short Code 2 = 601/Dial Extn/210 Dial Delay Count = 3...
  2. Tjohnston224

    Dial Delay Count and Shortcodes

    That's a good idea, I can see if the customer will be open to that. Any idea why the dial delay count doesn't seem to be having an effect though?
  3. Tjohnston224

    Dial Delay Count and Shortcodes

    I have a customer who has a list of speed dials to frequently called numbers. They are programmed as short codes #XXX. They work fine, except in cases where two short codes share a match for example #10 and #100. The system always dials #10. I have tried adjusting the dial delay count up to...
  4. Tjohnston224

    9.1 Dial By Number Issue

    I have a strange issue on a 9.1 system(SP3) with Embedded voicemail that just installed. Lines ring into an attendant and I have the 2 action selected as Dial-By-Number. I also check Direct Dial-by-number in the AA settings. When you dial an extension, is immediately goes to that user's mailbox...
  5. Tjohnston224

    VPN Phone Stuck Discovering

    I should also mention that if I set the HTTP server, if looks for the upgrade files but times out with HTTP 1 -905.
  6. Tjohnston224

    VPN Phone Stuck Discovering

    I believe I have a routing issue somewhere thats preventing me from connecting a VPN phone to a customer's IP Office, but I'm having trouble figuring it out. IPO is R7, phone is a 9620, firewall is a Cisco ASA. I complete IKE Phase 1 and 2, so I know my credentials are okay. It gets an IP...
  7. Tjohnston224

    Major issues embedded VM 9.0.5

    I would re-create the SD card.
  8. Tjohnston224

    Easiest way to set up a help desk with four 480G's.

    If the agents don't need to log in and out you don't need the workgroup agent licenses.
  9. Tjohnston224

    Avaya Office Version 9.0.3.0 voice mail passwords

    Remove the Vxxx source number from the user and visual voicemail will require a password.
  10. Tjohnston224

    LVM Greeting Utility Auto Attendant

    Has anyone been able to use the LVM Greeting Utility convert a WAV file and use for the auto attendant on an embedded system with 9.0.4? I have converted the WAV, uploaded it to dynamic\lvmail\AAG, named it in the auto attendant(Recording name not file name), and rebooted the system. However...
  11. Tjohnston224

    No option for Auto Attendant listed

    Do you have voicemail set to embedded or VM Pro?
  12. Tjohnston224

    Adding a new base card--anything I need to know?

    You have the right idea. The only thing to remember on a combo card is the port order. Ports 1-6 are digital stations, port 7&8 and analog stations, and ports 9-12 are analog trunks. If you look at the sticker on the front of the card it will show you this info as well.
  13. Tjohnston224

    One-X Mobile No Audio on 4G

    Ahh I see. I just had to select the option to place calls using Voip and it doesn't pop up anymore. Thanks!
  14. Tjohnston224

    One-X Mobile No Audio on 4G

    All is still working well, just one little quirk that I'm having. When I make a call to an extension from my One-X Mobile App, I get a popup on my phone saying "Incoming Call" with an Accept and Reject button. If I hit accept it then rings the phone that I was calling. I would expect that to...
  15. Tjohnston224

    One-X Mobile No Audio on 4G

    Keep alive was enabled. I think I found the issue, SIP ALG was not disabled on our Cisco ASA. Disabling that seems to have fixed the issue, although I have to do some more testing to make sure. Thanks for your help!
  16. Tjohnston224

    One-X Mobile No Audio on 4G

    I unchecked it but still no audio.
  17. Tjohnston224

    One-X Mobile No Audio on 4G

    Yes I opened the RTP ports. Where do I disable direct media path?
  18. Tjohnston224

    One-X Mobile No Audio on 4G

    We are trying to get One-X mobile working on our demo system but are running into some issues. It works perfectly on Wifi. When on the cellular network, the app connects and can make and receive calls. However there is no audio at all. We have opened all ports in the documentation. We also...
  19. Tjohnston224

    IP Office 500V2 9.0 question

    According to the IP Office matrix the mobile worker license should be all you need for the One-x Mobile client. Is that not the case? Or is there limited functionality with just the mobile worker?
  20. Tjohnston224

    Yellow Alarm PRI

    I believe a yellow alarm indicates a transmission problem and has to be received from the circuit provider. Swap the cable and then push the provider harder.

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