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It rings a lot longer than 20 seconds. I changed that to 10 seconds and it still rings 11 times. Maybe thats because like bigindian65 said they are waiting at the gate.

I need to shorten then ring time. When i call 6026 it rings and rings and rings and then finally the message is played. What do i need to change to shorten that.

Is the 11 out beside FRRT the number of rings before it picks up?

ok i found it when i did another print TYPE ACD CUST 0 ACDN 6026 MWC YES MAXP 15 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 11 FRT 20 SRRT 13 SRT 30 NRRT FROA NO NCFW FNCF NO FORC NO RTQT 6 RTQO NRD SPCP NO OBTN NO RAO NO CWTH 1 NCWL NO BYTH 0...

On the ACD number in question i do not see FRRT. I see NRRT.

Ok, we have had a huge increase in volume of calls lately. A lot of calls are going unanswered on one of the ACD lines because of this volume. So, if everyone in the ACD loop are busy do the callers go into a queue? If so how can i attach a message to the people in the queue saying that their...

jax thanks for the help. Some reason cls HTA was not set up on the phone in question. This whole time i thought call pilot was screwed up.

When a person is on the phone and someone calls that phone it should go to voice mail right. Well for some reason some phones it does go to voice mail and others it does not. I have no clue as to why.... I am getting all kinds of errors in the call pilot alarm monitor. Any help would be...

I know about adding the line....but this new number I am going to create will not have a dedicated phone.

I have someone that wants to add a second new line to there phone. My question is how do i add this new line to there phone without actually setting up a new phone station? I tried a phantom line but it would not let me add it as a second line. Any help would be appreciated. Thanks, Chad

Thanks!!!!!!!!! I got it going!!!! (with your help of couse!!!)

OK it was PUA and there was already a button assigned to the phone. So the second question has been fixed.

Also, I checked the FDN is already set to 4445 which is our voicemail.

They are all in the same RNPG which is 7. How do I add the call pickup key?

Ok, So I was sort of forced to be the phone guy at my job. I know how to do basic stuff on our phone system like setting up phones and what not. Some of the more complex stuff I do not know. I had a work order come in asking (1)to have extension 6211 roll over to 6188 after 3 rings. (2)...