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Typically no. There will be things they'll try, but nothing that'll work if you have someone actually paying attention to CMS Supervisor/CentreVu. They'll be able to catch them. One thing one of the agents did was dial into a conference line and walk away from their phone so it appeared they...

I'm not looking for the actual template, but the plastic covers for the templates. I was quoted $9.50 per set. Is there anywhere I can get them cheaper?

In CentreVu Supervisor, hit the Maintenance button (the one with the hammer), click the reports tab and select the ACD Administration Log Report. That will show you what agent IDs were changed and who changed them and when. It will also show any vector steps that were changed using the...

i'm sorry, i should have said ABOVE version 1.

hope someone knows this: We have a G3R v9.5. Will that support a CLAN firmware version about 1?

Extn Out Calls (AUXOUTCALLS) are outbound calls manually placed by your agents. Outbound ACD Calls (O_ACDCALLS) would be outbound calls placed by a CTI application or predictive dialer. The only way (that I know of) to track your outbound projects (because we have a similar challenge here) is...

On a similar note, is there any way to send some sort of alert to a pager?

i had this problem. the relay that initiates the hangup in the modem is bad. (the click you hear before the modem draws a dialtone and right before you hang up). you can test your theory by plugging in a regular phone to that line and testing or testing your modem on another line.

we've found that this problem occurs when centrevu is still up and running when the PC is hard powered off (not shut down properly). I've only been able to fix by uninstalling and reinstalling centrevu. i tried deleting the .tmp file but didn't work for us.

Thanks for the info so far. Still looking for other's input....

Just looking to do an informal poll. What is the minimum refresh rate you allow your users to have in CentreVu for real-time and integrated reports? (3 being the minimum, 18 default, no max) Just trying the gauge the demands of call center supervisors....

mcopini, that worked. thanks!

I know this has been discussed before, but I did a search but couldn't find what I was looking for. When someone makes an outbound from my switch, how do I change the number that is displayed on the person who is called (off switch) caller id ? I don't what my caller's individual extension...

Get the Plantronics CA10 cordless headset (not the CT10) which works with digital phones. I have about 20 phones in my center that uses them. Price should be $200 plus the handset lifter ($60). A little cheaper than the Avaya equipment plus they can keep their phone/line the same. Besides...

exactly what i was looking for. thanks.

Is it possible to copy a report from the designer category from one CMS server to another server without having to recreate the report and without getting professional services involved?

ugh. thanks for your help

While displaying my error codes in the switch (G3si v6.3) I see under maintenance column "FL-DATA". I can't find that in any of the manuals. Any insight?