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Good day... I get an "INIT" error which displays on my phones in the call centre. The message appears on the screen of the phones...after a few seconds the users can go available again and continue working... I checked for alarms and errors but there's nothing... We have Avaya CM5 with a...

thanks for the response. The codeset is set to 6. Any other ideas? M

Hi I am running Avaya CM5 and a Siemens system on our site. It is a requirement to send caller names accross the ISND link from the Avaya to the Siemens. I can send caller numbers to the Siemens and when doing a li tra sta xxx I see that the Avaya does send out the number and the name but the...

You can also load the music on your VAL cards as an announcement number. You can then play those announcements as MOH. Obviously providing all use different callflows. Good luck

thanks for the response...but this only started happening yesterday...and we have been running for 5 years now...??? Also this only happens to random users...Im puzzled....

Hi Has anybody seen the following happen? When adding or removing skills to an agent ID using CMS R14 the agent status changes. i.e. Agent in available state, a skill gets added, agent status changes to Aux randomly. This only started happening yesterday and no changes were made to my...