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I used that password.

No firewall turned off

OK. I have tried going to 2.1 and got "unit has failed to upgrade" error message. Any ideas?

Can I go straight to 2.1, or do I need an intermediary?

Thanks for the reply. Neither upgrade.wiz or the manager can see the switch. I installed 2.1 which can see it fine, so the switch is OK.

I need to upgrade an SOE running 2.0(17) to the latest 3.2 software. I have been told by tech support that this is just a straight through upgrade, there is no upgrade path. The problem I am having is that running 3.2(57) manager, I cant see the SOE, so cant upgrade it. Any help appreciated.

The SIP idea is a definite no go, due to the reasons in Jamie's above post. I am going to set the IVR up as a IP end point, so basically it is an extension on the system, then routing all calls through to this extension. My concern is how many simultaneous calls the extension will be able to...

I know. He has been told off for buying it, it said untested on the description (thats MD's for you). £100 wasted at the moment.

I have tried it on 2. One with 3.2.55, the other 2.1.78.

Some one in our company though it would be a good idea to buy a 4620 IP phone off ebay (for a lot of money). It was delivered this morning, but unfortunately does not seem to be working. Basically when the phone is plugged in the speaker light flashes and the mute light stays on for approx 3...

Hi Jamie. Thanks for the reply. The CLI is for the IPO>IVR. They take the CLI which they then translate to a physical address, for pickup. If no CLI is presented or it is a mobile number the call will then be transferred back to the 412. I have managed to find who they have got the IVR from...

I am not getting much help off the IVR supplier. All I get off them is this works on our other solutions, but no info on these. One of the issues that I have is there is no CLI on the transfer which is needed by the IVR, and there seems to be no way of forwarding this. Have you any idea if...

Update . I can call the 412 from x-lite now. Could this be some sort of compatibility issue between HMP and the Avaya SIP?

Thanks for the reply Jamie. I have asked if they need another line to transfer the calls back, but seem to think they don't. At the moment I have one sip line, with the ivr ip address in the ITSP IP address field on the SIP line tab in manager. On the SIP URI tab I have 200 entered in the...

We can transfer calls through to the IVR, but we are unable to send calls back to the 412. The IVR is being supplied by another company, so I dont have much info on it. I know it is using HMP for SIP. The info I have been able to get off the IVR company regarding the transfer is: 1. Dial...

Thanks for the reply. The IVR sits on the network with a static IP and to make calls to it using a soft phone (on the network) the IP address is entered into the softphone and the IVR is called. Can I put the IP address as the TN and still get forwarded to the IVR or would the IVR need a number...

How would I go about transfering all incoming calls on isdn lines to go straight out again on a sip trunk? The situation I have is a taxi company who have a PRI30 line but want to use an IVR which will autobook certain calls and the ones that can't will be sent back to the 412. I know I will...

Thanks for the reply. I can only find version 3.2.29 on the Avaya site. Will this be alright or should I find 3.2.28? Thanks, Jon.

We have a site with a 406v1 running 3.2.54. There are 2 receptionists, using soft console (3.2.11), in the main group, where all the incoming calls are directed. Occasionally when trying to transfer an incoming call they will click on the transfer tab and it immediately puts the call through to...

Thanks for that. I missed the software directory when downloading manager.