If it's an old system (Pre Hunt groups)Remove line appearances from cust.svs. phones Find an unused DN in the system, make this the answer DN and assign it to cust svs sets than FWD on busy or FWD no answer the Recpt set to the answer DN.give pool access to all the sets for dial out
Press the # sign for the company directory.
Under configuration-system properties-check make directory available box.In the users mailbox check the display in directory box.
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