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  1. MonkeySpank

    CLID Tables & SRG's

    I'm hoping someone here has some advice on a CLID issue that my company is experiencing. We currently have a CS1000s at our main operations center and 11 BCM 50's (keycoded as SRG's) @ various remote sites. All of the phones are i2004's and all are built on the CS1K. The only differences among...
  2. MonkeySpank

    i2050 & ACD Queue

    Please disregard this post....I was able to get it working. Apparently, I forgot to check Enable Symposium in the configuration tool when I was setting up the phone.
  3. MonkeySpank

    i2050 & ACD Queue

    I was able to build a new i2050 and add it to to our ACD queue but am unable to log in. I've acquired the set in Symposium and can get every other function to work except the ACD button. Is there a log-in process similar to what we use on our i2004's (ex. lift handset -> rls -> ACD -> agent ID...
  4. MonkeySpank

    Opt81c Message Waiting Lamp Audit??

    Does anyone know how to initiate a lamp audit? I think it's in LD 61 but I'm not quite sure.
  5. MonkeySpank

    Opt 81 Serial Number

    Great, thanks for the help!!!
  6. MonkeySpank

    Opt 81 Serial Number

    I'm working from a remote location today and need to get the serial number off of our Opt 81 back at the main office. I have a TTY session up but can't remember the LD menu and prompt to get this. I've used LD 22 / TID to get the System and Aux ID's off of our Opt 11 Mini's but all I get off oof...
  7. MonkeySpank

    ACD Help (Complete newbie)

    I created a new ACD queue and now need to assign 3 new agent ID's and set priority for calls. I am extremely new to Nortel phone programming and am not sure if I need to look in the Meridian system or in the Option 81. Please help!
  8. MonkeySpank

    M3904 Programming

    I made all of the recommended changes and they're working great now. Thanks for all of the help!!
  9. MonkeySpank

    M3904 Programming

    Thanks for the replies! I'll give your suggestions a shot and post back later.
  10. MonkeySpank

    M3904 Programming

    >ld 20 PT0000 REQ: prt TYPE: tn TYPE TNB TN 4 0 0 11 DATE PAGE DES DES 3904 TN 004 0 00 11 TYPE 3904 CDEN 8D CUST 0 FDN 5700 TGAR 1 LDN NO NCOS 5 SGRP 0...
  11. MonkeySpank

    M3904 Programming

    I recently built 4 M3904 on an OPT81C and am experiencing issues with their phones not automatically getting a dial tone when they pick up the handset. They also have to hit their primary DN button in order to answer any incoming calls. Is there anything that I'm missing under class of service...

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