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So if I have this right, I can move a phone by going into the system at User and Device Config, remove the existing MAC for the port I want to go to, move another phone to that position, power the phone up while holding either of the arrow keys, erase the pin in Tools and Features and then...

I have one customer who now has a new Mitel 3300 system that I know little to nothing about. When the 5330e phones are moved they retain the original extension number. How do you reset the phone to display the extension for the port it is moved to? Also, if you replace a phone what is the...

Maybe I am misunderstanding your issue, but if you simply need to add more DNs why not simply add a 0 X 16 module to your NAM?

Thank you all. I have the MAC. Now I guess I need to go find a card reader for the SD card and try formatting it.

Trying a different tack, I find I can ping the control unit at 192.162.168.1. However, Manager still can't connect to it. Do you know a way of finding the MAC?

Working off of your suggestion, I find that my laptop doesn't recognize the SD card using a card reader so I don't know how I would format the SD card either.

If I format the SD card, I lose everything? Correct? Where do I get the files to rebuild it?

I have a IP 500v2 that has been reset so that all the operating software has been erased. I have gone through this forum's related questions and tried some of the solutions in upgrades, etc. that advised using a serial cable, viewing the TFTP log and getting the MAC, but I have had no success...

I have run into a situation where an older software application that I need to use only recognizes Com ports 1-4, but my Compaq laptop starts the available ports at 5 and up. The OS is Windows XP and when I tried to get into the "advanced" section of Com port 6 to change its number, I got a...

I have a Compaq laptop running Windows XP and my useable com ports are numbered 5, 6, and 7. I now have to work on older phone systems that use software that only recognizes com ports 1-4. When I go to Device Danager to change port numbers I get an error message that says I need write...

I am called on occasionally to add or move extensions on a Destiny system, and I have run into a problem. Sometimes the 2410 display phones I install show their old extension number (the extension the set used to have) and not the extension of the port it is connected to. Entering the...

I had an order for this system the other day and called the programmers and got the security, isolate and merge codes. However, the programmer did not know what I was referring to when I asked for the 'station id code.' I was under the impression that there was a feature that allowed the...

Thanks. Next time I have to work on this particular system I will give them a call.

Thanks for your input. For me, there are no records available. I don't know about the people that perform the system programming. So how do you perform a 'disp fea' command? The only thing I have found in the FAQs mentions GEDI or SAT command lines. My only access is via the sets. Do I need...

I have found in the FAQ's references to TTI and finding the feature codes and security codes. I have no programming experience with Definity systems. How do you find the 'Feature Codes" and the 'Security Code". I would like use them to be able to find the ports that 2410 sets are on and then...

I have to install several sets in an existing Definity system where all the voice jacks are pre-wired to system ports and the programming is done remotely. When I plug a digital set into the jack and it comes up with an extension number that used to be in use, is there a way to program the new...

It is most likely a carrier issue. Request (or demand) that they send a tech out to the site with a TByrd 2200 or equivalent and make the tech hook up to the PRI and make and receive calls. If he can't do so successfully then the CO needs to look at its setup. If he can, then check his TByrd's...

Okay, I assume that you have your VOIP lines wired in correctly for the LS/DS cartridge that you are using and you have provisioned lines 025 and 026 and that you have lines 025 and 026 appearing and ringing at the phone sets you are trying to call out on. Correct?

Go to the BCM forum and post your question there.

There is one more thing you should be aware of. If the Flash had been programmed for a different number of digits than the system you are connecting to, it will not come up unless you take the case off and drain the back-up memory's capacitor. Use a low value resistor or an ohmmeter to drain...