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hi, we have a small network with 1 win 2003 server and 6 win xp pro pc, all in 1 domain. the pc's have no problem accessing the server and network printers. however, a couple of them cannot access the internet. if we remove these pc's from the domain and re-join, they would work for a week or...

Hello, All of our Mac G5 (OS 10.3.9) computers have CS 2 Premium. We install it with the default options, and do not customize any permission. We have done the exact same updates on every computer, and only one is having a problem. After we have updated Acrobat on all computers to version...

Hi, We know Outlook 2001 fairly well, and have done it on many computers but we're stomped with this one G4, OS 9.2.2. The e-mail server is Exchange 2003, and TCP/IP setup is DHCP. The computer can access shared folders on another server (Win 2000 server) with no problem. The profile on Outlook...

Hi, I'm experiencing a strange problem with one of the user accounts on Outlook 2000. We Exchange 2003 and MS Outlook 2000 on most PCs. This one particular account has been getting program error messages and kicked out of Outlook everytime the user tries to reply to HTML format messages. I've...

Hello, First of all, what is VersionCue for? I've installed Adobe CreativeSuite 2 on many G5 Panther but this is the first time experiencing a problem. I'm not a savvy user of Adobe stuff - just provide tech support for the artists. After installing Adobe CS2 on one the computers we have here...

Hi all, I'm looking for some suggestion about the "Allow paste operation via script" option. It seems like a good security precaution but I don't know if it would cause any inconvenience. Would you recommend it to be enabled or disabled? The two articles below talk about the "Allow paste...

Hi, On Windows XP, every time you insert a USB removable storage, it prompts you whether you want to open it with a certain application or don't do anything. Well, on this one computer, I don't get that prompt, and wonder if anyone knows how to make it happen, again. Thank you for any suggestion.

Hello all, Happy New Year. It's been an unresolved issue for me for a while and just wondering if anyone knows anything new about the Read/Send Receipt option for Entourage 2004. Some of the users at my company still insist they have to know when someone reads and receives their e-mail messages...

Hi, Is it possible to synchronize the clock on a G5 10.3 computer with a Windows 2000 domain server? Thank you. Happy New Year!

Hi, This is a Micro ATX PC. At first the power supply failed. Replaced it. It worked for a short while. After I turned it on and off for a few times, the PC lost its video. I turned it off completely and turned it back on. It was back to normal, again, only for a few times of shutdown. Now it...

Hi, I just recently replaced an old router with an Asante FR1104-G router. All of my computers are Win XP Pro SP2. I checked with Asante website, and they have tested and approved this model with SP2. After installing the router, all of the web browsing is OK, except when it involves logging in...

Hi, I'm experiencing some problems with a user's G5 Panther. One of the problems is the Color Label buttons intermittently disappear when I try to change the color. Though, when I hover the mouse pointer over the blank spot and click on it, it still works. And, the Finder once in a long while...

Hi, I’m dealing with a nitpicking user that seems like every ant crawling on this earth is making him itch. Ever since he has switched over from a G4 OS 9 to G5 OS X, he expects to get all of the non-essential cosmetic features from OS 9 like Windowshades and the Apple menu. Entourage is another...

We have QuarkXPress 6 running on OS 10.3. As the user reported, when one of her file was corrupted, Quark asked if she wanted to repair it and she did. However, Quark was unable to repair the file, and she lost the file for good. Ever since, Quark has been acting up. It still does everything we...

I looked up the the error message "HTTP Error. Access to the resource is forbidden. Error -18597." On http://www.entourage.mvps.org/exchange/faqs.html#exup16, they say that it's the e-mail address provided in the account setting doesn't match the one on the Exchange server. I have...

Hi, I have a Dell PowerEdge with pre-installed Windows SBS 2003 Premium acting as a DNS/DHCP/file sharing/Exchange server. I set up a couple user accounts, each also has an Exchange account, and tried to set up the accounts on a PC runing Windows XP Home and MS Office XP. Outlook kept giving...

Hi, In MS Word, I created a horizontal divider by typing hyphen (-) three times and press the return. Now, I can't delete it no matter what I have tried, except by "Select All" and delete the entire 20-page document. I've even tried to copy parts of the document to avoid the divider but it...

Hi, I've set up the good old MS PostOffice with MS Outlook on a peer-to-peer LAN. All of the MS Office 2002 and older versions don't have any problem, but 2003 version doesn't work very well. It can receive messages from other PC but cannot send. If I configure Outlook to use MS Word to edit...

Hi, After I installed and activated several programs on a G5 OS 10.3, a managed user with appropriate permissions tried to run the programs but Quark, NetFinder and PitStop acted like they were never activated/registered. Quark particularly displayed a message saying the activation was...

Hi, We have several Xerox WorkCentre Pro 75 machines and an X-Pert Billing system. All Windows 2000 desktop and laptop computers print through a Windows 2000 print server, and the G5 Macintosh OS X computers are set up to connect directly to the Xerox through TCP/IP. X-Pert Billing is...