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Can anyone provide a step-by-step instruction on converting a wave file to the proper format for essential voicemail and how to upload it as someone’s outgoing greeting? For both an individual users mailbox and a group mailbox. This is for outgoing messages, not auto attendant prompts...

Has anyone heard if Avaya IP Office plans to re-integrate with Google Suite / GSuite, specifically: - updating status on Google Suite (chat tab) when an Avaya user is on the phone or DND - using Google Suite/GSuite email as a common message store for voicemail pro messages (instead of...

Has anyone heard if Avaya IP Office plans to integrate with Microsoft 365? Specifically: - updating status on Microsoft 365 and/or Teams when an Avaya user is on the phone or DND - using MS365 as a common message store for voicemail pro messages (instead of emailing them using SMTP)...

Has anyone successfully set this up? Any notes, caveat, or comments on setting this up? Does the customer actually use this/do they like this? Has anyone implemented both the Avaya Calling / Teams and Direct Routing - pros and cons of each? My Customer is considering implementing Microsoft Teams...

Do new subscription systems require IPOSS? On: — Virtualized server environment? -or- — Avaya dell server? We are receiving conflicting information from our business partner. They say that it is required, but my understanding was that it is not required. How many sip trunks are...

IPO is unable to do this dns lookup (this is our SIP provider's FQDN) 2025-05-23T20:25:24 85354mS DNS: Local Query xxxxxx-sip.apeiron.io to 8.8.8.8 2025-05-23T20:25:24 85366mS DNS: Local Response xxxxxx-sip.apeiron.io result=8180:questions=1,answer RRs=0,authority RRs=1,additional RRs=0...

In Avaya User Portal, when a user parks a call in a parking space, how can that call be picked up on another phone ? Is their a short code sequence that would allow the call parked via user portal to be retrieved? Thanks.

We use Macs How do allow users to: - click on a phone number on a website and have it dial on their physical J189 phone? - click on a phone number in CONTACTS APP (native Apple prgoram) and have it dial on their physical J189 phone? Thanks!!

Using workplace iOS with IPO 12.1 with ASBCE FIRST INBOUND CALL OF THE DAY or the first inbound call if the app has not been used for a few hours rings once then stops ringing on the app continues to ring other devices/apps. We have proper certificates, we have avaya cloud services enabled for...

Using workplace on iPhone with Avaya IP office server edition 12.1 and Avaya ASBCE If you create a conference call on the iPhone workplace app for example with six people, the number six will show up but in the list of participants, it may only have the phone number or name of three or four of...

How do I upload professionally recorded prompts to embedded voicemail to be used in auto attendant? How do they have to be named? What are the exact file format/parameters that they need to be recorded in? And same questions to be used as mailbox greetings and recorded name? Thanks.

Avaya has issued a critical patch for this major issue, which could lead to you being locked out of your server or severe traffic misrouting issues Contact Avaya (or me) for details.

Has anyone successfully set up teams integration, utilizing direct routing? Any comments or feedback? The documentation is approximately 150 pages. Will an IP office users extension, the Avaya Workplace app.l(s) and Team client(s) ALL ring at the same time on inbound calls – internal and...

On the old nortel M2216 and perhaps other and even more recent phones, there was a different ringer/buzzer if you were on the phone. It wasn’t the regular ringtone. It was a lower sounding longer tone. Does anyone have a recording of this or could anyone make a recording of this for me? It was...

This is a heads-up and advisory - and also to see if other are having similar issues on R 12.0 SE on physical server (or any other arrangement). Since installation we have had numerous issues with push notification server timeout, DNS lookup timeout, SMTP failure, VM SMTP failure - we have 7...

Our system recently had a cold boot/power failure and shortly thereafter (but not immediately) our on-site J189 phones no longer register. They are programmed/configured to register to LAN2. We also noticed that the correct IP ROUTES of 0.0.0.0 / 0.0.0.0 / 192.168.10.15 (LAN1) and 10.0.1.0 /...

If anyone has been having any of the following issues with Workplace/iOS, please let me know if the issues are fixed with this new version (just released to app store). I suspect Avaya also made some changes on their APNP server. - Push notification not being received to wake up app - Push...

Which value in the 46xxsettings.txt file does Workplace (for all platforms) use for the call server/SIP server address? Does setting the No User Source Number of: ENABLE_J100_FQDN Use FQDN rather than IP addresses in the server address values provided to J100 Series phones. This requires that...

What settings need to be enabled or set so when a desktop user calls forwards their phone to an external number, it uses our carrier’ SIP REFER capabilities instead of creating a second leg for the call? thanks

Does anyone know the directory path to find the User Portal image. The image address is https://<IPO>:7444/userportal/assets/images/login_side_image.png but i can't find this directory when opening up the server using WinSCP. Thank you.