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Has anyone had any success with the Campaign Automation setting "if answering machine then" option?

There is an error in Equinox that States: Login error - VOIP service is currently available with limited service. We can call in and out of the phones but have been unable to get video calls to work. The camera button is gray'd out. We have also entered a Voice Mail Number on the user form...

We have removed some boards from a few G450 gateways and I am wondering how to remove them from the programming also. For example if I disp media xx I still see the S8300 in Slot V1:. The survivable gateway programming has all been removed but the slot still shows the board. I also have a few...

Got a server edition R9.1.10.0 with a primary, secondary and 3 expansions. Primary is remote to the secondary and the expansions, its all connected through VPLS. Whenever connection is lost to the primary the secondary VM takes over but never gives control back to the primary when they can...

I need to build a SIP trunk to support more than 128 calls. If I add 2 SIP URI's with 128 channels each will that allow the one line to support 256 calls? SSA only shows it as having 128 channels when I do that.

I have a crazy setup I am trying to get working. Hopefully someone is familiar with the mobile twinning feature on the avaya ip Office. I am trying to send a call out to a DID that is routed to a shortel hunt group from an avaya IP office using the Avaya IP office mobile twinning feature. For...

We have a IPO Server Edition running R9.1. Currently the Primary and secondary servers are in the same rack. We are expanding into a new building and I plan on moving the Primary server to that location giving us a bit of geographic redundancy. I want to move all the users off the primary onto...

Is there a way to prevent when you have SSA open and it refreshes itself and then take overs as the active session? So you'll be typing and email, SSA will refresh and your no longer typing your email because SSA took over? WE-KNOW-IPO www.we-know-ipo.com

I have a SIP trunk into my IPO and if the far end disconnects, the Avaya phone says hold and plays music for about 2 seconds before disconnecting. What setting would control that? I was thinking of putting 3 seconds of dead air at the start of the MOH wav file and call it good. Thanks...

Just upgraded my secondary server from R8.1 to R9.1 but it wont pull its license from the primary? Primary is still on 8.1. Licenses are valid on the primary. WE-KNOW-IPO www.we-know-ipo.com

Can anyone confirm 128 calls is the max you can have for a single SIP trunk? WE-KNOW-IPO www.we-know-ipo.com

My secondary server ( HPDL360 ) locked up yesterday. Had to do a hard power cycle to get it to come back up. The problem is none of the extensions programmed on that server failed over to the Primary. The phones said Discover 10.X.X.X as if they were looking for the primary but the never...

Can anyone confirm the the IP500v2 and the UCM communicate using 169.254.0.x across the back plane exclusively? I am seeing a 500+ ms delay when I ping from the UCM CLI to 169.254.0.1. Thanks WE-KNOW-IPO www.we-know-ipo.com

I have a Primary Server and a Secondary server, Both DL360s running 8.1.69. I have time profiles setup for each day of the week from 12:00am to 11:59pm. I use these to record agent calls on different days of the week. Now if I apply one of these time profiles to a user on the secondary server...

Has anyone installed one of these recently? I am trying to set up a share and when I define the domain and click save it doesn't do anything, it just sits there. Same thing happens when I try to add the network share location, username and password. I just updated it to the latest 3.2.7 and it...

I want to turn on Mode Code so I can connect a faxfinder to some analog ports. When I go to change the system feature Mode Code Interface from N to Y I get the warning: "If embedded AUDIX is active, Mode Code may have adverse effects." Embedded VM is running. What adverse effects may happen...

I have a DID that receives a barrage of incoming calls from an unavailable number all at the same time. I know I can put a "*" in the incoming number field and a ? in the incoming CLI field and block all unavailable calls. I want to only block the calls on this DID and when I add a second...

Can I buy a HP DL360 (not from Avaya) and use it as my secondary server? I removed an IP500 expansion and have a server edition license not in use.

Our company has two separate locations. One location has an Avaya and the other a CUCM Business edition. I want to create a H323 trunk between the two that can be used for four digit dialing. The question I have is there licenses that need to be installed on the Cisco side to support H323 trunks?

I want to move my server edition R8.1 to an R9 virtual environment. I cant find anything on the knowledge base with the procedure. The biggest question I have is how the licenses will move? If someone knows where this info is at in the Knowledge base let me know. Thank you all.