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Hi Why would One-X portal be showing the same user multiple times on the Administrator page and users?? Each user is only created once on the Avaya IP Office 500 V2 on 9.1.7 I will be upgrading to 9.1.12 tonight. Some of my users keep saying no presence can then presence server not found...

Hi guys We have an Avaya with One-X portal setup and users using the Avaya Communicator on laptops at home. each user currently has a VPN into Head Office so they can register to the phone system and use the Avaya Communicator. They have been experiencing intermittent issues with poor call...

Hi All We have recently upgraded an Avaya IP Office 500 V1 to an Avaya IP Office 50 V2. We used the original internal cards from the V1, so I had to create the config offline on 9.1.1.0 in our office before going to site. Then once the cards had been moved across to the V2 system, the config...

Hi I have a customer with an IPECS 300, SLTM 4, SLTM 8, PRIM and VOIM. IPECS on F.0Di, SLTM's on 6.1Bb and PRIM on 6.0Db. Their faxes and PDQ machine have suddenly stopped working, they keep getting comms error when sending a fax. When a customer tries to send them a fax they receive comms...

[highlight #CC0000][/highlight] I have gone through the how to guide of how to setup an Expansion Cabinet on an existing Officeserv 7030. Powered both off, set them both to Master and Stand alone. Powered them both on and set the IP Addresses. Master is 192.168.0.3 Slave is 192.168.0.6...

Hi I have a VOIP transfer issue or is this just the way IPECS works??? I have 3 sites, all have IPECS 50B's with Networking Licences. Site A has 4 channels of ISDN2 with 20 DDI's attached, some of these DDI's route via the VOIP to Site B using Networking settings. When a DDI is answered at...

Hi guys, I am installing an Avaya IP Office 500V2 on 8.0(42). I am uninstalling an LG IPLDK20 system at a customers site and they have a powered bell installed on site. This is currently connected to the relay port using a Power Adaptor on the LG system and in programming the relay is set to...

Hi, I need to upgrade an IPLDK50 to a twin cabinet. The current system has a MPBS with a ASMU1E on it. Am i right in believing that the MPBS can't run a twin cabinet and is solely for a single cabinet. Will i have to get a MPBE with an ASMU2E on or a MPBN with an ASMU2N on and then re-program...

Hi I have a site with an IP Office 500 V2 on 6.0(8) Software, we had an issue with soft console on 6.0 (18), so have not upgraded. They have 1603 and 1608 handsets. They have the main site on extensions 2xx, 3xx and 4xx. Then they have 1 remote site on 5xx and then another remote site on 6xx...

Hi, I have an analogue extension on a Siemens Hicom 120 which when you ring the extension you hear busy tone, even though the phone is down. You can make internal and external calls from the extension, but can't actually ring to the extension internally or externally. Instead of getting a...

One of our customers had a custom built Cisco system running via a PC possibly asterisk, not sure exactly what. This works 100%. We installed an IPO 500 at the start of the year on 4.1. The cards installed were Phone2, VCM32 and an old PRI on legacy card carrier. They also have CCC...

I've been installing Phone Manager Pro 4.1(17) onto 7 machines on a site, all PC's are using Windows XP. The first 6 PC's i installed PM on are working fine, i've even linked them with outlook. The 7th PC, when i go through setup i choose all the options. Eg. Custom, tick Phone Manager and...

Hi i've got a customer whose has got a KX-TDA 100 with a TVM 50. She has a key on her phone programmed as Message waiting for the voicemail for group 601 which is the admin department. We seem to have a fault. Where when the light comes on for this button. She presses it to retrieve her...

Hi, Has anyone else noticed this problem. When the volume is over half on the 5402's, you get really bad background noise on calls internally or externally. It doesn't happen on the 5410's or 5420's because Avaya brought out firmware to fix this on these models.