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  • Users: ncheung
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  1. ncheung

    AACC Agent conversion

    Good Morning everyone, I was wondering if there's a tool that can extract agents and their skills from AACC and convert them to AVAYA Communication Manager agents? my alternative is to pull an Excel list from AACC and manually add the agents and their skills into the AVAYA System Manager agent...
  2. ncheung

    AVAYA CMS R20 SLA Report

    Hello Experts, I have been asked to create an SLA report in CMS. the report will be for multiple skills but we would like to see each skill on a separate line I have figured out how to make the canned report allow for multiple skills but am struggling to figure out how to make each skill show...
  3. ncheung

    AVAYA Aura 2410DCP Display

    Hi everyone, we recently changed carriers at one our sites in Europe. Everything works fine except one thing: When they make outbound calls now, instead of showing the call counter and number dialed on the display, it just shows "SITENAME ARS" (the site name, of course, being the name of that...
  4. ncheung

    AVAYA SIP Environment Web App Icon

    Is there a way to remove the Web Apps icon from the Home Page of a 9641G phone configured for SIP? Our company has decided not to bother with this feature for now so we would like to remove the option from the phones (so we don't get flooded with questions as to why it doesn't work) I have...
  5. ncheung

    Retrieving .wav files from MAS

    Hi Everyone, Anyone know of a way to grab messages (.wav) from the MAS? Thanks
  6. ncheung

    Analog station questions

    Hi there, we have analog devices that we connect to analog ports on our various G350 Gateways in our telephone network. For some reason, when our users connect their equipment, once they are done, the devices don't hang themselves up. If the call is made over the PSTN, the devices do hang...
  7. ncheung

    IP Office with Recording turned on causing fuzzy calls

    Hi There, We are running an IP office 412 with dual PRI and VCM Module. We have a team in our organization that has all of their calls recorded 100% of the time. Recently, I've been getting reports of fuzzy External calls when recording is turned on. As soon as I turn recording off for those...
  8. ncheung

    CCV showing all users instead of just agents

    Hi There, We are running CCV 5.0.22 and have come across a strange problem. Regardless of whether our users are actually in a hunt group, they are showing up as agents in Delta Server. We only have 25 licenses (but well under 25 agents) so when you go into CCV to set up your Users BLFs, it...
  9. ncheung

    Small Community Networking and Acquire Call feature

    Hi guys, do any of you know whether there is a known bug with the Call Steal/Acquire Call feature? We're on release 5.2 (61) We have 2 buildings, one of which is using SCN - that's where we're having problems. Any ideas? Thanks,
  10. ncheung

    CCC Reporter

    Hi Everyone, I'm having some issues with CCC Reporter 5.0.30. We have Delta Server running on a server, configured to point at our IP Office controller and file servers. We are collecting SMDR raw data just fine but for some reason, when I run a report in CCC, it appears that the report is...
  11. ncheung

    Capture IP Office Phone Manager logins

    Hi Everyone, does anyone know of a way to capture logins in Phone Manager Lite? Thanks!
  12. ncheung

    IP Office Network Messaging

    Hi There, We're having a problem with Network Messaging/Voicemail to Email where the emails all go out and are delivered to users without issue except that instead of a .wav file, people get a .dat file. I've tested our mail client (MS Outlook, not Outlook Express) on both servers. When I...
  13. ncheung

    Paging to a 2nd IPO over network

    Hi There, We recently upgraded to 5.2(61) and suddenly, our paging to remote offices has stopped. We have our IP Office in the main office set up with IP lines to the other 2 offices. In the Remote offices, we are paging through the speakers on the 2410 phone sets. Anyone come across the same...

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