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I have an Intuity Audix connected to a Definity G3 phone switch. If an inbound caller reaches an employee's voicemail, they can hit "0" and be sent to the main receptionist desk. However, we have a group of 6 people that would like callers to be able to hit "0" after getting their voicemail...

From a vector I need to be able to route a call to a long distance number. The call goes out over a trunk that requires a 4-digit access code at the long-distance provider level. If I was setting up a modem within our system I would simply add one or two commas at the end of the number and...

I have a user that would like to have a separate message for when she is away from her desk and when she is on the phone. Can anyone tell me how this is done? I have an Intuity Audix and Definity G3Si.

I would like to be able to restrict a station from receiving external calls. I can restrict outbound external calls via a COR, but haven't figure out how to do so for inbound external calls. Environment: We are not utilizing DID. All calls are received by an Audix auto-attendant, and routed...

When our call center receives calls, agents are able to transfer them to an outside line. However, when the agents initiate a call, they cannot then transfer the individual somewhere else. Two questions: 1) Is there a setting that will allow this type of transfer? 2) Who will be paying for...

I need to add all dialed strings under the 262 area code to our ARS table as a local. Right now there are quite a few 262xxx entries in the ARS table. Some 262 numbers can be dialed as local from our building, and some cannot. Is there one entry I can add to the ARS table to make all...

I have a Definity G3 system linked to an Intuity Audix, and want to know how to disable the transfer to attendant feature by hitting "0" when in a voicemail box. Any help would be greatly appreciated!

I have a two cabinet Definity G3 PBX with a network control card (TN777B) in cabinet "A" that allows me to insert a memory card for backing up translations and announcements. I just recently installed a TN750C announcement board in cabinet "B". Upon running the command...

Is there a way to setup an audible alert for an agent when there are calls in queue? Thanks.

What is the best way to block messages containing a certain text string in the body?

I am trying to setup a phone station with two separate hunt-group logins. Can anyone tell me if these two hunt-groups can be logged in at the same time?

I recently purchased a 715GBCS-2 Terminal to replace our ailing monitor. Is there anything special I need to do to install this terminal? Do I need to power down the system first?

I recently created a bulletin board within our Intuity Audix that is accessed by the general public. Unfortunately, when the pre-recorded message finishes playing, various Audix prompts are heard that allow the caller to forward themselves to various other extensions and go through our...

If I was to write a vector that queued to a certain split, and that split had RONA enabled to redirect after four calls to another VDN, would the RONA redirection happen instead of the subsequent vector steps?

I need to figure out how to send a call to voicemail when a call path rings a hunt-group agent that is logged in, but doesn't answer. I am using ACD. Can this be done without ACD?

I want to create a trunk group with 8 numbers besides the main number. I can setup the trunk group alright, but I'm wondering about the actual "rollover" itself. It seems to me if you want a call to try the main number, and then the following trunks if the main number is busy, that...

Does anyone have any suggestions for recording announcements remotely?

What is the recommended process for installing a new 24-prt digital card in our switch. Thanks for any help you can give.

Can translations and announcements from a TN750B board be saved to the same 8meg ROM card? What about a 4meg ROM card?

Is there a way to see all hunt-groups a station is part of without looking in each hunt-group? I can't delete the station until I remove the station from all hunt-groups, and we have too many to look through them all.