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I have recently installed an S8300/G450 with CM 5.2 and service pack 0. All phones are working ok using the handsets but if they use the speaker (hands free) to an outside caller (on ISDN) the outside caller gets bad back ground noise, as if they are using the phone in a comms room, the...

Hi all I was wondering if anyone has a list of recommended port speeds/duplex settings for Definity products, CLANs,MEDPROs IPSIs etc. I used to have a document listing the settings but can no longer find it.

When you change the time on a Definity system it doesn't usually update the stations straight away. The stations update during the background maintenance tests that automatically run. You can force the displays to update by using the command "test board 01a10" or you can do "test...

Ok thanks. Jon

I have a customer who uses callmasters 2,3 & 4 and now have to use callmaster V because we cannot get any of the old phones anymore.This company is a bank who collect the customers credit card number via the vector,which displays all the time on the old style callmasters.To get the customer...

Thanks everyone for your help Jon

How about using expert agent selection and creating login id's for the console operators and creating a hunt group with the pilot number set as "0" or the VDN set as "0".

I have a customer who has some EPN's connected by DS1 converters.What they was wondering was if there was any way to see how much traffic is going down each span/circuit.The reason for this is that they need to know if any of the spans are not being used so they can get them switched off.

I raised the a case with Avaya and they dialled in and installed a patch which has fixed the problem. Jon

I have used GMT as i am in the UK but the Audix is 1 hour behind the definity.

I have just installed an IP600 (version 9)and the time on the built in Intuity Audix does not match up to the Definity time or the Windows NT time.The usual options to set the times are not available,and after reading the documentation it only seems to show how to set the time using Windows NT...

Have you tried the other ports on the tracker,just in case the lead is plugged in to the wrong port.To change ports from the 1> prompt just type ";SP2" or ";SP3" or ";SP4" (without the speech marks) and press enter/return to see if you get a prompt.I have also come...

If you are really desperate you could remove the station and re-add it !!! Jon