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IPO is unable to do this dns lookup (this is our SIP provider's FQDN) 2025-05-23T20:25:24 85354mS DNS: Local Query xxxxxx-sip.apeiron.io to 8.8.8.8 2025-05-23T20:25:24 85366mS DNS: Local Response xxxxxx-sip.apeiron.io result=8180:questions=1,answer RRs=0,authority RRs=1,additional RRs=0...

In Avaya User Portal, when a user parks a call in a parking space, how can that call be picked up on another phone ? Is their a short code sequence that would allow the call parked via user portal to be retrieved? Thanks.

We use Macs How do allow users to: - click on a phone number on a website and have it dial on their physical J189 phone? - click on a phone number in CONTACTS APP (native Apple prgoram) and have it dial on their physical J189 phone? Thanks!!

After a few hours of not using the app, an incoming call will only ring once on the app. Then it will show up as a missed call on the app, even if it’s continuing to ring on the physical device. Typically these next call will ring normally. And then all other calls will continue to ring...

Using workplace iOS with IPO 12.1 with ASBCE FIRST INBOUND CALL OF THE DAY or the first inbound call if the app has not been used for a few hours rings once then stops ringing on the app continues to ring other devices/apps. We have proper certificates, we have avaya cloud services enabled for...

Using workplace on iPhone with Avaya IP office server edition 12.1 and Avaya ASBCE If you create a conference call on the iPhone workplace app for example with six people, the number six will show up but in the list of participants, it may only have the phone number or name of three or four of...

Have you reported this to Avaya? They kept telling me they could not duplicate this issue in their environment. I’m on Avaya/Dell physical servers. It’s very important that they know about the specifics and your environment especially. They have issued the critical patch, but it’s not...

Our issue was on physical Dell server. Not virtualized. Dell R240.

See attached files. There are two patch files. VERY IMPORTANT - CAN ONLY BE LOADED ON 12.1.0.0.0 (WHICH IS NOT THE MOST CURRENT VERSION) IF YOU TRY TO LOAD ONTO CURRENT VERSION YOU WILL BE TOTALLY SCREWED ALSO NOT THIS PATCH IS NOT INCL. IN THE CURRENT VERSION!

How do you create this log file and where do you put it?

Thank you. This is very helpful. Two questions: Can you explain this statement? You also need to create a file in Manager that allows you to convert it. It is a .log file And would you mind creating the same documents for how to create/upload recorded name and voicemail greeting — also for...

Thank you for this. Can you please send me a screenshot of the following instruction. I don’t see where in the auto attendant set up if we are using embedded voicemail, you can do this. 4. Set up your auto-attendant and point the Menu Options selection to the name you have created in the...

Based on my conversation with Avaya support, it is not fixed in any of those releases. There is a separate critical patch, and apparently the critical patch will only work on a certain version of the software, which I don’t think is the current version. If that makes sense. Let me know if you...

How do I upload professionally recorded prompts to embedded voicemail to be used in auto attendant? How do they have to be named? What are the exact file format/parameters that they need to be recorded in? And same questions to be used as mailbox greetings and recorded name? Thanks.

Avaya has issued a critical patch for this major issue, which could lead to you being locked out of your server or severe traffic misrouting issues Contact Avaya (or me) for details.

We have a similar issue Are you using the Avaya SBC? Our issue is often times the call will only ring about a half ring and cannot be answered. But subsequent calls can. Is your issue on every call or just once in a while?

Thank you for the information. Can external calls ring to both the teams interface, and a physical avaya phone and workplace client (connected to IPo) at the same time? Can internal calls ring to both the teams interface, and a physical avaya phone and workplace client (connected to IPo) at...

Were there any more specific about what the complications were? And what part of the docs seem vague? I think one of the limitations of the avaya calling plug-in is that it does not work on mobile devices so on those devices the user will just need to use Workplace

Has anyone successfully set up teams integration, utilizing direct routing? Any comments or feedback? The documentation is approximately 150 pages. Will an IP office users extension, the Avaya Workplace app.l(s) and Team client(s) ALL ring at the same time on inbound calls – internal and...

great thanks.