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WiFi is great :-) Hate to say it but I hear that all the time from IT personnel. I even heard that on a high rise install where 15 different WiFi networks were blasting each other away in a high rise business tower. Not to say that this is the case with you, but WiFi is only really good if you...

Internal twinning will however make 1 extension number unusable and you can only call 1 of the 2 extensions. External twinning should work fine even if you enter an extension number. I always add the "twinned when logged out" to the twinning and "Mobile call control" but if your extension that...

There are several ways to do it. If you have the Auto settings in the URI and the ARS can send the calls using the NsE entry which sends the extension number. At least that used to work. If you send the internal data then make sure that the users have their extension number in the SIP tab and...

You see 2 columns on the upgrade attempt. Licensed 7(R9.0) Required License 7(R9.0) which is not really the truth as that is ADI licensing and it doesn't take into consideration that your R11.0 is using different licensing. You cannot go higher than 9.0 with this setup. Also systems that have...

Licenses are not linked to the IP500 but to the SD card R9.1 and lower have ADI licenses which are a text string that is entered into the system programming. Each license has to be uploaded individually. R10.0 and higher have a .xml file that is uploaded and entails all licenses at once If your...

Thanks derfloh have I ever mentioned that I hate certificates? :) The apps server generated certs are also self signed so what would be the difference if they are IP Office generated? The apps server generated ones also don't have a proper cert path that would verify its validity. or do I just...

Dumb question, a "real certificate" is all great but what if they are a small company without a domain or website and even worse without proper IT to do split domain settings within their network. What certificate would work there?

create it as .txt and rename it to .log the rest is all in the document

All that information is in the "creating greetings for embedded VM" document you have to create an output.log file otherwise Manager cannot write into it and it cannot be created by Manager when converting a file. BIG Avaya oops since day 1

You also need to create a file in Manager that allows you to convert it. It is a .log file I attach my self made docs that will show how to convert files to the correct .wav format as well as how to convert them to the .c11 file that is needed and the naming structure in Manager. I find it...

User shortcode System shortcode ARS shortcode Telephony checkmark those are the only places I can think of.

Hi All Upgraded a system to R12.1 and since then the voicemail to email had changed the codec of the sent wav file. Some iPhones and Android phones have problems playing them. It plays on my iPhone iOS18.1.1, funny enough, but the customers iPhones or Android phones do not play it. It also...

white peaks - SMTP diagnostics nice little program to test SMTP at what point in the conversation is that QUIT response received?

If you have the users programmed on buttons then copy and paste all the users and change a single one in each user profile. Still painful but I am with sizbut and doubt that they will make changes to the source code to have this avoided and not allow this to happen. That would also mean a...

https://documentation.avaya.com/ I think this is the successor of the old knowledgebase but good is different. I have to say I am still better finding things in the old pdf files, especially when they are all in the same folder and the pdf search tool searches them all at once

Create a Group with the Boss' extension number and give the Boss a hidden Extension Then in the incoming call route set the incoming caller ID for the allowed outside people to go to the Boss' phone Give the Secretary a button for that new extension number of the Boss' phone You can also give...

Great to hear. I did at least 1 good thing today. Have a good weekend Trems

I would guess that you have a leave point with time profile that separates day and night. then probably plays each greeting in a "Voice Question" with a recording option

I looked just quickly to see if there is a way to get the messages without accessing the mailbox and having access to the password but was not successfull. So maybe a workaround. Create a shortcode so that they can record their greeting and their name and then simply send their voicemails via...

Not an option except if you create a custom menu for that users mailbox I have never set the option of not having access to the password but it sounds intriguing