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writing to say the correct package for the incoming name ID is package 385 which a customer goes from a basic to an enhanced level. pkg 385 is ni 2 - name display supplementary service. PKG 95 was given to me incorrectly.

thanks for the reply! For anyone that may need it - It is package 95 - calling party name display incoming. (it confused me with ld 95 doing the names but it is pkg 95 for the name) and yes on the Carrier, I also checked with them first to verify so again thanks!

Does anyone know the package number/name for CLID Name on incoming. CLID/PRI provides number only 1 line. if you want the name it is a different package. Thanks!

i may of explained it incorrectly, do you know when you get an email & you forward it,you get that icon next to the actual email envelope inidicating it was forwarded. The customer is asking that when they open up the inbox and forward a fax to another user, a little indicator will sit next to...

Is there anyway that Callpilot will indicate that a fax message has been forwarded. AS in outlook, a forwarded message shows an indicator next to it. I have searched and cannot find if a fax message can show the same. thanks for any help

thank you very much. IT was a great help!! and yes thanks for the info as well. I did not know there was a seperate forum for Norstar. I think Nortel - again thanks!

Hello out there! Can someone tell me where you can find the actual Voice mail extension in a Norstar. users dial F981 - but during configuration, I know there is a place you enter that you configure the actual extension. SOmeone needs to know that extension and I do not know where to look...

thanks alot. I appreciate the information!

what is the best place to purchase (and most economical) microsoft word. I purchased and LAP top and never realized it was not apart of the package.

ACDCallsTransferredToCDN Description: The number of ACD calls that are transferred from a phoneset acquired by Symposium Call Center Server to a CDN acquired by the server. On the Meridian 1/Succession 1000 switch, this statistic includes calls transferred to agents at a remote node. On the...

the Agent performance stat views and the Skillset report will give you the number of ACD and NONacd calls transferred from a skillset by agent. You will not get call by call details on this report (to what numbers/CDNs the calls were transferred to) but you will get an idea of how many calls...