Recent content by wigson

Hi All I am looking for info, We have had reports from 5 different agents that they have recieved a loud screeching noise down there headsets in the past couple of months. all the Agents effected are on the outbound dailler (Genesys) which uses the trunk 414. Is there any settings in the...

Hi I want to be able to access abbr dialing list remotley, i have set up the below vector but with no joy. i have a simlilar vector to remote listen into calls and it works fine. *86 remote listen works. *60 abbr dialing list does not work. i just get cut off. any ideas? Number: 28...

Hi All. We currently have 2420 handsets within our callcentre running v5 . is there any way you can dissable the option key function, as we have members of staff playing with the settings. Cheers

Both ..

Hi i am experiencing crackly lines from internal and external calls . i have replaced the medpro card but still the same issues Any ideas.. !!!!!

Hi. i am trying to find out how much disc space i use on cms on daily basis . can you help on how i can find this info . cheers

Hi I have a trainee (Whipsnapper) starting and i wonderd where i could get hold of information on what card does what in the switch -(g3r) any other info aswell would be brilliant .. Thanks all.

Hi All Just wondered if there is any software out there you can have on your mobile that when there is an issue with an avaya switch i.e Alarming etc etc you could have an alert sent to your mobile. any info would help Thanx

HOW DO YOU ADJUST THE HEARING VOLUME ON THE AVAYA PDS.

Is anyone using an avaya pds that is working on nc's in a citrix environment.

Hi . I have 2 avaya dialers and i would like to know how to get them working as one dialer . i think the term is called podding ... Cheers .

yes... thats brilliant thanx . .

we have TN2501AP ANN circuit packs . . ??

Hi Does anyone know how to export announcments of the G3R into a WAV FILE . . Cheers.