Recent content by uconn

alemoine, we have the complete NiceUniverse solution. Yes, we currently have 30 voice and 8 video channels.

Since the QA configuration does not record 100% of all calls; what would be the best way to determine the percentage of calls I am recording? The scheduler is set to record 100% of all inbound, and 2 interactions for outbound calls. This is a 24/7 call center. We currently have 8 video...

Thanks Cathy, This Department wants the sales reps to call the direct number of the primary contact. Is their a way around this?

Have you tried editing the 46xxsettings.scr? That file should be located on the TFTP server. From their you can set the URL of the WEBHOME page. Example>>http://support.avaya.com As far as active directory,,, I have not gotten that far yet....

I need help figuring out my options with the following scenario:: I have several users who are going to be covering for one another. If a call comes from the outside, it should allow the caller two options John Doe – primary contact - objective would be to have announcement that would...

Thanks for your help schned99.. Now, I can not ping the ip address being used for the VAL board. Should this be the same ip address of the switch, or should it be a different ip. I can ping the VAL board ip from the switch; however, I can not ping the ip from my pc. This could be a gateway...

I have never install a VAL board. We have a definity G3Rv10. Is this done the same as a TN750C? Or, is their something else that needs to be done.

Nice Analyzer is a web-based data analysis application that helps contact center management to understand the customer experience from cradle to grave. The Nice Universe or Advantage package will allow management to evaluate recorded calls between the agent and customer. If you decide to...

I have a copy of IPagent V3.0; however, it does not work with our(Intel)VPN Client. Now we are using V2.0 BUO4 Load. If you still need a copy of this, I will need your mailing address.