Recent content by twiSSt

I will post the traces later, but I did notice while checking resources in SSA that it is in fact recording other extensions, the only difference between the extensions is that they are set to percentages instead of "On". Could there be something about that extension that is causing it to not...

CarGoSki - excuse the rookie question, but what exactly should I be looking for in the Sysmon or dbgview? Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

tlpeter - it is set to "On" both inbound and outbound amriddle - Contact Store - Powered by "Witness" It is what our vendor has always called it, so it is what I'm used to calling it. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's...

Disabled the manual record buttons on all of the agents phones. Restarted the server running Witness, had all agents log out and back in and still no recordings. I have four for today. We have had really low call volumne today and this agent has taken around 40 calls. Twist...

Actually they do have a manual record button on their phones and while I wouldn't think most of our agents would figure out that the button would turn off recording - This particular user might. Have a request into the Call Center manager to allow me to disable that button few days and see what...

Right now, we have plenty of resources - Friday mornings are generally light. Users settings - Recording Inbound/Outbound = On Record Time Profile = None VRL auto/Manual are checked Twist =========================================== Everything will be OK in the end. If it's not OK, then it's...

Looking at that right now and I do not see a seperate entry for the call recording. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

I thought about that - We have 12 ports, but looking at the SS app, I haven't had any congestion, and I would like to think that I would have more than 2 - 5 recordings in an 8 hr time period. Our call center isn't that big and our call volumne is not that great. I have also watched the active...

First let me thank all of the regular posters here - the knowledge you all share is invaluable. IPO 500 4.2(11), VM Pro, SCN. Witness is saving recordings to it's own partition on the HD and nothing else is running on the box. The problem is that we are trying to keep a close eye on one agent...

We too have experienced some issues with Adobe products and SL. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

OK couple of questions - have you trashed the Prefs for ID? I would also look for some sort of font cleaner, a quick Google search should yeild something that will do the job. Short of that, you may need to reinstall ID Twist =========================================== Everything will be OK...

Search your SMDR records Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

Fetch and Transmit are good options if you don't mind paying a few bucks for a good solution. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

From the Finder - choose Go - Connect to Server then type in the address to your FTP server - ftp://yourftpserver - you will be prompted for your username and password. There are also several very good, free FTP clients available for MAC, CyberDuck is the one that comes to mind. Google for...

What software, it may not be just as easy as draggin the app to the trash. It's best to consult the software makers website for instructions on how to uninstall. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end