Recent content by TRONIC1

I see no test ports on the Definity side at all. Admittedly, there are a mess of cables but I've searched and see no way of doing a loopback on the phone system. Am I just chasing my tail here? When I do the loopback on the carrier demark, does this in effect separate the two units so I can...

Thanks so much everyone. There is a smartjack plug on the carrier demarc. I found this thread for making the loopback plug. http://www.tek-tips.com/viewthread.cfm?qid=1489905 I'm checking for the external CSU as I don't see any access on the backplane. I'll post shortly. "Hope for the best...

It looks like the boards are GP 01A05 DS1 INTERFACE TN464GP HW02 FW006 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24...

Hello all, Sorry to have let this lapse so long. Before I begin, some switch detail. System: G3csiV12 Software Version: R012i.01.1.414.1 Terminal Type (513, 715, 4410, 4425, VT220): [513] The problem of dropped calls that are preceeded by intense static on the callers end still exists...

Generally speaking, I'm a pretty easy going guy, but I think at this point I'm left with no choice but to do exactly as dufus2506 suggests and start being a hard ass. Telus' stance is that it's our equipment by the errors that they see, but when I quiz them about the errors specifically, they...

OK, Here's what I have from the Telus tech. He connected to their cards in the building and recorded 59 error second errors. I then got a call from tech at Telus saying he's looked at the screenshots the onsite tech sent him and the errors were only 2 error seconds. Negligable is how he referred...

Tech on site currently. I'll let you know how it goes. At least now I can speak to him in an intelligent manner about the possible issue. You guys are awesome. Thanks so much. "Hope for the best, plan for the worst

list configuration board 01a05 SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A05 DS1 INTERFACE TN464GP HW02 FW006 01 02...

Hi AvayaTier3, Our provider is Telus, leasing lines from Bell (we're in Ontario). I've opened a ticket with them but all they've told me so far is that the errors they see seem to be coming from our switch (of course). DS1 programming looks like... DS1 CIRCUIT...

Hello all, I have an issue here I just can't figure out. We're experiencing dropped calls on our 2 PRI circuits. Before it drops the caller hears a loud static. The called party doesn't hear it and the call drops. Here's one of the many reports I've looked at... DS-1 LINK...

Thank you. I'll let the customer know. Out of curiosity, would this cause only specific senders faxes to fail all the time? I mean, I'd like to make a sale on equipment, but if this can be resolved within the CS1000 programming, all the better. I'll keep you posted. Again, thanks for the...

Hello all, Here’s the scenario… I have a customer with a CS1000 and a fax server (don’t know which one yet). Certain customers of theirs can’t get a fax to complete successfully. This happens with all the faxes coming from these particular senders, so it’s believed to be a problem on the senders...

Hello all, I have a customer asking if MDMF gets passed on both trunk interfaces. Apparently there's a bill coming into play as of Sept.30 requiring this (C-37). Just so you have all the info... My customers question: I would like to know if the IP Office products support the MDMF Caller ID...

Hi StanleySteamer, I've programmed the trunks as digitone. I also adjusted the EOD timer to 128, although in the books it's says this adjustment is for non-digitone trunks. Regardless, I gave it a try but still no go. I can't believe how much I've learned just from the choice tidbits all three...

Hi StanleySteamer, Actually I hadn't, so I just tried it now, unfortunatly it didn't help. Just to be sure, is the minimun setting 256? Thanks, John "Hope for the best, plan for the worst