Recent content by tricie10

Yep works fine as a PRI trunk just not as a tie trunk connected into a fax server.

We have a Tie Trunk setup on a MM710 in a G450 Gateway that will not give any lights nor dial tone when plugging into a fax server. Works fine on a TN464 in a G650.

We are having the same type of problems hearing DTMF tones, but more prevelant during a conference call with digital phones and IP phones. Also happens when calling internal to internal.

I had Avaya put a patch on all my LX's to completely remove this problem.

I need to wire a single alarm indicator that will serve for three hunt groups whenever one of them get one call in the queue. We tried loop three analog ports together, but it won't trip the ringer only with one. Any ideas?

Is there a way to have your line stay lit up when the caller has gone to an Intuity Voicemail System so that you can pick up the call. In some voicemail systems you can set this up so that you can pull the caller back to your phone.

We tried to changed the IP address in both our Definity and Audix Intuity. All was going well until we went into the Networking Addressing. Once we hit save there was an error that said: Field validation failed. No changes made. Error code 6: The call to the UnixWare TCP/IP interface...

Does anyone know if the built-in speaker phone on the 6400 digital series telephones is full or half duplex?

It is set to 30%, but since there was only one call and it was answered in that interval at 100% why wouldn't the summary for that interval be 100%. It is showing 50%.

Love too, but they are in hard copy.

Sure, where should I fax my examples?

I have some examples of BCMS Vu SPlit/Skill Interval Reports for a time frame of 6:00 am to 20:00 pm. The problem is that the Summary line at the bottom of the report shows a 50 under % in Serv Levl. The reason this is a problem is that within this timeframe there was only one ACD answered and...

Is there anyway to have more than one music source in a G3? Perhaps tenant partitioning?

That sounds great, however, they are requesting that the message go to an available agent that can get the message and then do the requested work. That is the message would need to round robin so to speak. I don't think it's possible unless we were to do something with outcalling to the hunt...

We have an office using message manager. They are requesting that when a voicemail message is left in the general mailbox that the message automatically go to the next available agent in a particular hunt group. Can anyone tell me how to do this or if it can be done at all?