Recent content by thrtnastrx

Thank you both but I was really looking for some on-site or remote assistance as I don't have any experience with CS1000 myself. The QSIG is already configured but we are having issues. When calling from ShoreTel to CS1000 the audio is very garbly/choppy. When calling from CS1000 to ShoreTel...

Looking for a tech in the LA (Baldwin Park) area to assist us configuring QSIG between a CS1000 and a ShoreTel. We can do the ShoreTel part, need someone familiar with CS1000 to assist in setup and troubleshooting. Message me directly for more details. APSS - ACIS - ACSS

It's in Los Angeles. We've decided the PagePac has served it's duty and started looking at a Viking ZPI-4 or a Bogen PCMSYS3 with a separate amplifier for each. Anyone have a preference? APSS - ACIS - ACSS

At first it was happening on all zones EXCEPT the "all call" zone. But after trying to fix it I was able to break it to the point where it is happening on all zones including "all call". APSS - ACIS - ACSS

We've had a PP Amplicenter and Zone Controller for MANY MANY years and just yesterday a strange issue occurred. The PP is connected to our PBX via a CO trunk on the PBX, controller connection is set to Loop Start. Everything had been working fine but yesterday after competing a page the line...

All versions of ShoreTel mark the voice packets for DSCP prioritization. In 13.x you were given the ability to also tag the signaling packets. The short answer is that both DSCP and VLAN prioritization work. Do either. Do both. APSS - ACIS - ACSS

Nice to know there is a documented fix. I did notice that my SQL service wasn't starting so I manually stopped the CCR services, started SQL, then started CCR and it worked. I set my CCR services to delayed start and that seemed to fix the issue too. APSS - ACIS - ACSS

Customer is running 8.1.40 in Hyper-V on 2008R2 Server. After yesterday's Windows Updates they've been having trouble with the server. Right now I have CCR running (just upgraded to 8.1.41), but if I restart Windows then login to CCR as Administrator, none of the services show up. They are...

Is there a way to disable the "ignore" button on 96xx-series phones? APSS - ACIS - ACSS

I noticed a bunch of .Net errors in the Event Viewer, tried to re-install .Net but ended up removing and re-installing CCR and SQL and now it's working. APSS - ACIS - ACSS

Just installed CCR for a new customer and everything is working except wallboard. From any PC including the server, when logging in as wallboard user all we get is a blank page. Rebooted server same issue. Tried from IE, Chrome, and three differenct PC's. When we right-click the blank...

Well there's no TAPIT forum so I took a shot. APSS - ACIS - ACSS

My customer has an older version of TAPIT EX 4.1.6 which they were using on their NEC system before we replaced it with IPO. It has been out of service for about two years and I would like to add it to their IPO, but they forgot the password they used to login to TAPIT Web Reports. Does anyone...

What configuration are you hoping to backup? The only thing you need to program is the IP info on the switch, add it to the site, and you're back in business. APSS - ACIS - ACSS

There is a guide on setting up the server to use Gmail and I've followed it and it works. It may work with other hosted providers as the general idea is to enable TLS and change the outbound port to 587 (or whatever your provider uses). Search for "gmail" on the KB or PM me and I'll send it to...