Recent content by Telcomguy

Yes, you need to purge and compact your call database before the CDRD001.mdb file gets larger that 1GB. This is because 1GB is the file size limit for Access database files. If you are lucky, you might just get errors when you try to collect records beyond this point. If you are not lucky...

If a understand you question correctly, you are wanting to send CDR records over your LAN to a PC? You can do this if you are using Nortel's OTM software with the Telcom Billing package. On the PBX, you say yes to the BDI (Buffer Data Interface) prompt to tell the system to send the CDR...

I'm assuming from your questions that you have CallPilot Manager and MyCallPilot installed on a separate server, and not the CallPilot Server? If so, I would recommend that you go ahead and install the lastest 4.04.xx versions of CallPilot Manager and MyCallPilot on a Windows 2003 Server...

I like GHTROUT's idea, very clever. There is an issue with PBX's only allowing 240 ACDN table entries, regardless of ACDN TN's licensed. See Nortel Solution ID below: Solution ID: NORT213990 Product Family: Enterprise Voice Create Date: 07/07/2005 Title: Unable to configure more...

Since neither Genesys or the PBX is not sending any calls to the ACD position key, does it really need to be monitored? I don't know for sure, only Genesys can answer this question. I'm thinking that you could program the AST's as your primary and secondary DN keys to solve the issue. You...

I assume you are asking about the Meridian Integrated Conference bridge. The bridge doesn't make any determination between internal and external calls. If someone externally can dial a DN for the bridge, they can access a conference if they know the passcode. The bridge has a webserver...

There is a problem with CallPilot 3.0 and the VPIM shortcuts not saving. The problem is that a patch was not installed correctly by Nortel when they loaded the software. You will have to re-install PEP CP300S00G10C and register it in DMI viewer. You will probably want your distributor to do...

Yes, that's what we do today to de-acquire the DN's. What I am looking is a way for the TAPI SP to tell the M1 to de-acquire the DN's. But more importantly, how do I tell the TAPI SP to acquire the DN's again?

Does anyone know if there is an easy way to acquire and de-acquire DN's with TAPI SP? I would assume there is something similiar to acquiring the TN with Symposium.

You might want to have your vendor check with Nortel, but I believe this should be a supported configuration. It sounds like the ethernet connection to the 81C is being hit with more traffic that it can handle. You might consider reprogramming the switch to send the traffic data out a TTY port...

The reason you would use and LDN is to identify types of calls to the console. In this case, when VM used to revert to the console, 500 was probably programmed as a separate key on the console so the operator could identify the call as a zero-out from voice mail. This feature was designed for...

One difference between TIE and DID trunks is that the system considers TIE trunk calls to be private network calls and DID trunk calls to be public network calls. Because of this, I always make trunks on a point to point T-1's TIE trunks. Most of the time it will not make a difference either...

You will need to set both TRNX and EXTT to YES. This should still restrict external transfers unless that station CLS=FTTU.

Make sure you have Network Call Redirection turned on the DID route on the 81C. (In LD 16, set NCRD=YES) If the CLID is still not passed, you may need to do the same to the PRI route between the 81C and 11C.

The Nortel release bulliten for OTM 1.2 does state that SP2 is required for Win 2000. The Nortel release bulliten for OTM 2.0 states that it supports Win 2000 with SP3 or SP2 plus rollup hotfix package 18.1. Nortel only tests their software with the SP that is current at the time of release...