Recent content by storman113

Found fault, cust recorded same greeting on AA2 and genmailbox2!!!!

Have console 4200 answer all calls, in night to AA2. 0/TO set to GenMailBox. GenMailBox2 owner set to 4200. AA2 ext number 4200. Fault ='s, select '0' call routes back to AA2, not to GenMailBox2.

AA transfer to phantom station on adjunct port. Adjunct has unique authority code assigned. Set remote forward for adjunct station and trk to trk transfer. Program code from any station shown on previous response. #80 access for authority code, 2468# authority code I put in. #33 for call...

Thanks MerlinMan. Set it up. Took a bit to get the right dial string for the cust to dial. But it works!! (#80 2468# #33 91800xxxxxxx#)

Too much time in IP/Definity forgot Legend tricks. Cust wants selector code in Intuity AA to go to off net number. Hope the answer is not plug set into vacant port and call forward off net and then tape over port!

Yes. Same fault on attendant tranfer to 76 or direct dial to hunt 776 and thus 76. Same fault R6/R7 multible switchs.

Have cust with 20 plus systems R7 and RAC cards. Can access and get connection at 14400 with 3 different modems and several different computers. Never get the login prompt!!! Shop test is R6 and RAC, same results. What next???

Friend gave a 15 digit code to try. Said it was for R4 MM. It was rejected. So I must have a R1 MM. Would like to chat with you.

Is there a process to reset the default admin PW using the serial number? Or am I thinking of one of the older units?

ISDN-Public form will send the entered number(ext number or full did) The local provider has to provide to the 911 center the address, rm number etc for those numbers. The local ex-Bells don't like to do this. You may have to hire a consultant to provide the updates to the 911 center. I have had...

Don't forget that in a collect step, a tt register is assigned for the duration of the step. If lots of calls in que, could create dialing issues for others in the system.

Good practice to always use the wait step. As noted anno's can get messed up without. However!, with 'look ahead interflow', check vectors in remote's get messed up with the wait step.

Cust using VM on Shoretel for those users, so no MWI(thankfully). Just wants display for calling number and name.

Cust looking for calling number (outside calls full digit string)(inside calls,Definity station number) and name if available from outside and extension name inside. Location is hospital with multible sites. Using ShoreTel to replace several small EKTS systems with IP.

Setting up ISDN w/Qsig(Avaya G3rV12) to ShoreTel. Talks fine. ShoreTel receiving number but not name. Only doc I could find was Qsig to NORTEL, so I set up that format(all system cust options correct). ShoreTel tech says he gets number from 'D' channel, but name should be over Qsig. List trace...