Which appliance software version are you running?....If it is anything below Fireware Pro 8.3, upgrade it to the latest software version of Fireware Pro 8.3.
I suppose you have configured the Soho as a Managed Client. You need to connect to the VPN Manager/Management Server and then update the server first with "download trusted and optional network policies" and "expire lease". Then update the client Firebox (Soho) with "update server with shard...
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