Recent content by sojourner65

That sounds really promising - I'll pass this on to the relevant people and see what they make of your advice. There have been hours of calls between Aspect and our ACD / CMS maintainers, unfortunately I wasn't part of the conversations so not sure if this was discussed with anyone. Thanks for...

I've posted this in the Apect forum, but I think you guys know everything so your input would be appreciated! We recently upgraded to a new Avaya CM and CMS v14. Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data...

We recently upgraded to a new Avaya CM and CMS v14. Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data by our CMS v11. Aspect no longer support the older version of eWFM that we run which is 6.1. We are not able to...

Thank you both for the quick replies. The Nortel switch is actually in Ireland (we are in Wales) and we don't have any remote access at this time. My colleague will be visiting the site soon and will check your suggestion. Does anyone have anything to add before he goes back? We are used to our...

We need to know if there is a report within Symposium that shows by skill the after call work. We can find this by agent, but not by skill. Alternatively is there any way of finding the average handle time of a skill based on talk time and after call work? Thank you for your help!

One of our other offices has QualityCall version 6.3 (2003) which they are no longer using as it does not suit their call types. We will be collecting their server early next week in hopes the solution will work better for us. We use Contact Vision 7.1.4 to replay calls, and our colleagues...

Apologies, I meant to place this in the Witness forum. However, if you have any ideas.... Thank you

One of our other offices has QualityCall version 6.3 (2003) which they are no longer using as it does not suit their call types. We will be collecting their server early next week in hopes the solution will work better for us. We use Contact Vision 7.1.4 to replay calls, and our colleagues...

These are all excellent ideas guys - we will definitely look into all of them. I've learned virtually everything Avaya that I need (and more) from this site and knew we could count on you! Thanks to everyone. Pamela

I suspect they would rather pay me the mileage to come back once a month! Besides, IT Security frown on any external connections not previously approved.... Thanks anyway - I've set up a load of extra stuff like VDNs, hunt groups and announcement slots so I can administer most things by CMS...

I've just found the full version of my home switch and it is indeed a 9.05 optioned back to version 8. This second switch being 9.02 optioned back to v8 could well be too early a release as you say. If anyone believes otherwise let me know. Otherwise I'll give up. Many thanks for sticking...

Yes, I need to connect remotely. I log on to a corporate network to access my home switch, and this second switch is on the same corporate network. The issue with dialling in via modem is that if I have to go via the SAT terminal modem an additional password is required that changes...

Thank you for a quick reply. I've had a little more info on the release: R09r.02.0.033.2 versioned optioned back to 8 I was led to believe the release was pretty much the same as my home switch which is also a v9 optioned back to 8 and it runs ASA perfectly. Do I have any hope with ASA on...

Please help if you can. I've just been brought in to sort out a Definity G3r8 on a sister site. Unfortunately no one knows much about how it was set up. I am unable to determine the IP address of the CLAN and need to know if there is an easy way to find it so I can connect via ASA from my home...

From the CMS main menu have you tried going into Maintenance / ACD Admin Log Report and calling up the records from there? Does this give you what you need?