Recent content by siftach

For this you need a program that uses TAPI, so when the user selects the phone number it will dial to it. TAPI implementation can be a little confusing if you never programmed with it. Avaya has some (buggy) samples on how to do it, but basically it goes like this: 1. Initialize the TAPI...

You can use the Delta Server to generate reports for any types of calls. If you use CCC it should be installed on your CCC computer.

I have experience with both but not together. If you use TAPI you don't need PM Pro, If you just want to handle incoming calls PM Pro is easier to handle than TAPI - you just call your program and it gets all the parameters in the command line.

The configuration, including speed dials, is saved in a file stored in a directory under "My Documents\Avaya\IP400". Check out why your users cannot update that file.

It doesn't matter if it's VB or C# or VBA - the way it is done is the same in all the known languages. I just need the right commands that Office provides.

I have managed to add buttons and command bars to several Office applications (so the applications can use my add-ins) using Interop services in VB.NET, but now I am trying to add a line to the menu that appears when you right click on a contact, and ofcourse I need thet menu item to raise the...

Your groups are so big/so many that they overlap 120 extensions?

You two IPOs in a small community and you'll be able to have 240 DECT extensions.

What is "cannot answer calls"? Is the call coming but you cannot answer it with the software? Do you answer and hear nothing? Do you answer and the call gets disconnected?

I say it is safer to rebbot your IPO with every change you do, but it is certainly not necessary. Imagine having a 16 sites SCN - would you reboot all of them everytime you change one IPO? In my comapany, after installing over 70 systems in the last year, we reboot only when there is no other...

I assume your client has 50 IP phone. You will need at least 8 VCMs for the conversion from the PRI lines to the phones, unless the client expects to have a maximum of less than 8 incoming and outgoing calls. You will need additional VCMs for call establishment between the phones - I guess 4...

I wrote a program that needs an MS Access DSN. The client always forgets to install the DSN on the computers and as a result the program does not work. I want my program to be able to add the DSN in case openning it fails. I tried an example using DAO's RegisterDatabase, but I do not know what...

This method has a few problems: 1. the contact can be in a public folder, not necesserily in the default contacts folder, which means everytime I will have to search in all the contact folders - very slow. 2. I can have two contacts with the same email address but with different phone numbers...

I am trying the use the distribution lists in Outlook, but for my application I need to get the phone numbers of the contacts. The distribution list members are of type Recipient, which does not have phone numbers, but if you open a member in outlook it will give you the original contact that...

There are no ready made TAPI programs as far as I know, you need to write something on your own. I wrote a couple for our clients, once you get the hang of it it's fairly simple.