Recent content by sgtrauksauff

So, we've got a Definity G3 V11 voice system, and an Intuity Audix LX R1.1 for voicemail. under normal operation, the vm system is working fine, but as soon as the Night button gets enabled on the attendant console (model 302 I believe), callers will get "Extension 3996. Please Wait." and it...

Short story, our 1.0 box burst the capacitors on the motherboard. Called Avaya, they said we have to replace the whole system, can't to just the mobo. fine, no prob. They sent us a 1.1 chassis, the voice card was swapped, the system installed from the CD. thing is, when we restore from the...

I already actually have the phones all cleaned, and set up the system on the workbench in my office. Most of them are the black sets, but a couple are the tan color. I just punched down a few analog ports from our Avaya system, patched them to an unused jack, split'em out to a 4-connector box...

Super, thanks!!

Interesting.. how long does said super cap hold the programming for? I've actually already started programming, and I was planning on just leaving it connected to a UPS battery when I transport it to the new location. Another quick question, if there is a "4" on the expansion card in the...

yeah, I played around with the set tool in NRU a bit, and it'll come in handy in the future, but for right now, I'll just roll my chair over to the other desk and use the actual 7310. Now I just need to decide on a structure for the messaging system. I'm assuming there's also no way to back up...

For one of our remote offices that will be movin soon, I've got the pleasure of setting up a system (MICS 4.0) that's been disconnected and on the shelf for many years. It's only going to have 3 incoming lines, and six extensions, this hardware may be a bit overkill, but it will work. I've got...

Argh. Looks like the penny-pinchers have struck again. No new systems for me. So I get to set up a Norstar MICS 4.0, and a Startalk Flash of similar vintage, with a couple 7310 stations, and the rest 7208. No big deal I guess, I've just got climb the learning curve, I'm glad that it's actually...

I'm looking for some suggestions to point me in the right direction. Currently, one of our sites is using an old Nortel Norstar Meridian KSU (NT5B01FD-93, which is the 6x16 as far as I can tell) with no voice mail. We're most likely changing office locations, and it makes sense to upgrade the...

Can this be done for ONLY this one VDN, and leave the rest of the night service as is? right now, on night service, a caller will call the main number, and given the choice to enter a few different extensions. some of those ring through to the desks that still have people there, and if not...

Well, I made this vector: 01 route-to number 91800xxxxxxx with cov n if unconditionally. Then, I removed the x-port extension, and created a VDN with that extension. Attendant vectoring: n COR: 1 (800,877,local) TN: 1 (we don't use tenant numbers at all, as far as I can tell. Measured: none...

Calls to the operator are on our main number, yes. During business hours, the operator takes all calls, and forwards them to where they need to be. I think they set the system up that way originally because they wanted to have a live person talk to callers. However, they've asked about...

The system: Voice: Definity G3v11. Messaging: Intuity Audix LX R1.0 The background: Recently, different locations of our company decided to consolidate one department to a central call center, that has different hours of operation than our office (open earlier and later.) This may just be a...

AAAH!! I feel silly now. That was the spot alright!! I fixed the scheduling problem that was there (they'd changed their office hours a while back, but the system wasn't following the night service button's cue.) And, everything seems to be OK now!! Thanks a lot!

I've searched all morning, and can't seem to figure this one out. This is a Definity G3 V11, and Audix LX R1.0. This is on a different physical system than my last question, although of the same vintage, set up by the same people (Expanets, since purchased and rolled into Avaya themselves, I...