Recent content by sci72

At various sections of my main procedure I use a WHEN TARGET check to CALL a sub procedure to perform certain tasks based on responses I recieve. It seems that the main procedure continues to run in parallel to the sub procedure being called. I though that the main procedure would pause until...

Here is the example… Extension 2000 is called and forwards a voice mail menu on a no answer, this operator occasionally leaves the office during the day and wants to have some way that she can send the call to a DIFFERENT menu. With calls coming in and going to 2000 and forwarding to...

Sadly that is just the way it works. To get around this I often would use a transfer node that goes to a dummy ACD that NCFW to voice mail. I would then enter the dummy ACD DN as a secondary DN in the callpilot mailbox of question. Kind of clunky but it works.

ensatech.com I work for a product vendor that does Nortel, Cisco, Iwatsu, and Esna Tech (among others). Of all the voice mail systems I work with the Esna Tech system is my favorite and does not only speech recognition but text to speech (yeah I know the CallPilot does this as well but the...

Apparently it will only have an affect if you use desktop messaging, otherwise it's of no concern. Don't ask me why it's that way, but my company has been investigating this recently as we support hundreds of Nortel PBX's and most of them have CallPilot and that is what we found to be the case.

The install CD typically comes with the CallPilot software and doesn't require any licenses. You should typically install MyCallPilot on a seperate server and you will need to enable the use of it in the class of service for your various mailboxes.

I have ran a DOS shell on a Pocket PC and ran the DOS version of Procomm Plus but I don't thing you can do any scripting through the DOS version.

where did you find that? I've been looking for that info and I couldn't find it. What about Symposium Web?

also if your use to Remote Activation you won't have it in CallPilot, and Cascading remote notification is gone. CallPilot is a better system but there are a couple area's that it seemed to go backwards on.

and just where are those instructions

First of all the end user's at this customer can barely figure out how to make a call, let alone use a feature code. That would explain it if my call break timer was shorter than expected, I just don't understand why it is so long, the system wouldn't count break time for DN calls would it?

With CallPilot any Treatment must be in the SDN list. Giving tretment to a mailbox will not work. What I typically do is use the ROUTE CALL command and send it to a dummy ACD that is NCFW to the Callpilot, then have that dummy ACD number as a secondary DN in the proper mailbox.

General Release got pushed back to December 19th.

it's nortel isn't it ;)

I wish that was true. I've seen reports that the agent has only had 3 skillset calls yet it showed 11 minutes of "break" time. the presentation class is set for 15 seconds.