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Recent content by samneil2000

  1. samneil2000

    ACD announcement?

    What do you get if you dial the announcement extension directly? The vector looks like it should play the announcement properly. Sam
  2. samneil2000

    ACD announcement?

    VOIPgirl, copy what your vector looks like, and post that. Then maybe one of us can help you a little better. Sam
  3. samneil2000

    Can you be too busy for the VAL board?

    That's perfect! Thanks The message in question shows 3,143 play requests and 2,179 calls que'd. To me, that could be the problem.
  4. samneil2000

    Can you be too busy for the VAL board?

    Thanks Lopes1211! Is there a way to monitor the board/ports to see what the utilization is? Sam
  5. samneil2000

    Can you be too busy for the VAL board?

    Hey guys, I just joined this forum, and it looks great! I know my question is a little vague, but I will try to explain. I have a rather busy skill that has queue times up to 20 minutes right now (hot summer) and the agents have a whisper announcement that plays announcing the type of call...
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