Recent content by romero830

Thanks for the update! We are reviewing the release notes now. Thank you, Christopher Romero, ACIS Telecom Engineer.

Hey Team, I have an interesting issue that seems to have just occurred to me and another engineer, and it is only occurring in the office on my local machine. A third engineer that is in the same office is not having any issues on his machine/CMS application. Attempting to do the same steps...

Not sure about being specific to just the 9608G model, as we were the only group to have reported the issue at the time. So far, Avaya has not received any other reports of the issue. As for the specific model, it was the 9608D03B version that the issue occurred with. Thank you, Christopher...

FINAL UPDATE: Avaya Tier 4 support was finally able to find the cause of the issue, and came back with a work-around solution for the time being, will be patched on the 6.8.3 release that is slated for mid/late November. **Current Workaround involved changing ADMIN_HSEQUAL setting from ‘2’ to...

Update: We have resolved the issue where we some devices were not receiving the update. Turns out that one of our System Administrator's had made a change to the DHCP scopes for the live environment, instead of to the test one that we requested. After correcting the DHCP scope for the 242...

@ZeroZeroOne I was able to get the details on a few phones from one of the locations where Audio was not passing the the handset. Model: 9608G 101 Product ID: 700505424/9608D03B-1009 SN: All start with "16WZ53300-" As for the devices that will not update, Here is one example that I have on...

Good afternoon all, I have a bit of an issue with the newest release(6.8.202) of h.323 firmware for the 9608 devices, and hoping that you may have some insight or ideas as to what the issue may be. 1. The update has been applied to all but about 143 of our call center phones. Of these 143 that...