Recent content by ritdaw

I found this option fixed the problem: change system-parameters coverage-forwarding maintain SBA at principal: n (this option is set to Y as default I believe)

We recently had a problem after upgrading to CM5 where you couldn't transfer a call back to the original station after it went to coverage. Is this the same sort of issue you are having? If so I found this option fixed the problem: change system-parameters coverage-forwarding maintain SBA at...

I will also add, extension 7001 is able to recieve calls internally, externally and can have calls transferred to it providing they did not originate from cover of the extension.

I can confirm that Send all calls is not activated. I have tried this on a set of new extensions also.

We have recently upgraded to CM5 (from CM2 and a new S8510) and seem to be having a problem with call coverage and transferring calls. Let me explain the situation: Call comes into one extension 7001 User is not available to take the call Call goes to cover and member of staff on extension 7002...

Is anyone able to help?

Have you given all the users read/write to the directory and database?

Hi, We are trying to improve the setup of our reception. We currently use the SoftConsole software with 4 attendants (2 at the front of house and 2 at the back) but obviously this is written for the call centre scenario. What we would like to do is have calls on the main line to ring on all...

I'm just going to do the ID update tonight and go from there. Thanks for all the replies.

But the manager brings up a message about duplicate IDs when making a change (adding buttons to a users phone) and it requires reboot? Seems odd to me, the 3.2(17) version does not. I may just try rebooting this weekend.

I already have 67, but the manager brings up a message about duplicate IDs and the phone system will require a reboot? The phone systems software is on 3.2(17) you see. If I give it a reboot will the Manager console continue to work with the old software version?

I'm looking for the manager installation for 3.2(17). Can anyone help?

Bit of a bizzare one this and to be hones't I'm not expecting to even find the answer, but worth a shot. I have created a Site Directory (Site), this contains the "Categories" web part which shows all columns (categories) from the default site list (sites). Now this in itself works without a...

When using the "open with windows explorer" option, it opens it as a web folder via http. I'm pretty sure on my other WSS installation it allowed UNC access, its very strange thats for sure!

Sadly that doesn't work either.