Recent content by rhack5565

AMIS is the crap de la crap of networking protocols. If you are planning on occasional networking it may suffice, if you think there will be large amounts of networking traffic, stay away from AMIS. What type of system are you attempting to network to?

Your tie line needs to be PRI using QSIG.

When you are configuring your SCB are you changing to AID (Agent ID Mode) from position ID mode? With Posid mode agets log in by hitting their Incalls Key twice, AID requires a log in code. The range for the codes is set at the IDLB and IDUB prompts.

The new CPII cores DO NOT SWAP during midnight routines. This is normal.

Nortel has the Symposium and Symposium Express packages that perform the ACD routing as well as reporting. IF you are looking for a package that collects data off of the ACD-C2 reports, check out Switchview. They have an ACD reporting package.

You typically cannot conference until either you receive answer supervison or your EOD timer expires. To kill your EOD before expiry press the # key and se if your conference activates.

Glad to be of assistance. Maybe your head hurts a little less now.

On the DMS side NTNAPRI is a variant used when communicating Nortel-Nortel. One thing that can get missed on the DMS side is the profile. It should be set to "SL1PROFL". If I remeber correctly, this parameter is set in TABLE: LTDEF on the DMS.

Sorry, It's a manual change with the Octel Aria.

TO print all of your numbers, go into LD 20 and print a DNB LD 20 REQ: PRT TYPE: DNB The nice thing about the DNB is it shows ALL numbers, extensions, ACD, steering codes, etc... It will be tedious work converting everything from 4-5 digits. You will also need to determine how many digits...

You need to enable traffic reporting. You will need to enable Customer Report 2 (TFC002). It will give counts on number of inbound/outbound, CCS, All trunks Busy etc. It's pretty archaic, but unless you want to spend money on a commercially available package its all you can do. Look at the...

Are you using Cook or Interalia announcers? If so, when the announcers are taken off-line to record, the Err220's will be generated while the unit is off-line.

Look at your Input/Output guide for LD 02. You can set your Spring/Fall Forward times/date and Backward times/date. This way the time will change automatically for you.

DFM - Interesting read. I too am with a very large enterprise business. We have done limited Cisco CM testing, and were about to to a fairly large pilot, but had it put on hold. Its funny the things you brought up (coverage groups, multiple appearances,) were some of the things along with...

Unlike the Option 11, wjere you can do an AX to get to Mermail and a CTRL-] tp get back to the PBX, you cannot do this with the Opt61/Meridian Mail. There are a couple of options for you. Use a Terminal Server type device where you can put both the PBX and Mail on it, then telnet in to the TS...