Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Shaun E on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by pepinfogeh

  1. pepinfogeh

    Calls show skillset that doesn't match dialed 800#

    Have the customer verify the DNIS digits of the 800# with their vendor, and make sure these digits correspond with a VDN in the PBX that routes to a vector which is programmed for the correct agent skillset. It may just be a skillset typo in the vector.
  2. pepinfogeh

    Soft button on all Avaya phones "log"

    The Call Log assumes a 5 digit dialplan by default so if you haven't specified yours is 4 digit,the call is recognized as an external call and the 9 is inserted. You can edit the PHNDPLENGTH field in the 46settings file to indicate the dial plan length is 4. If you need to fix this for phones...
  3. pepinfogeh

    SMDR on Media Server

    On the S8x00 systems you do need a clan card. Depending upon your end device whether it is RS-232 or IP will depend on what additional hardware you do or do not need. If it is RS-232 you need a Terminal server to convert IP data to serial syncronous output. If it is an IP CDR (SMDR) unit then...
  4. pepinfogeh

    Using old optical disks

    4merAvaya is right. "backup disk full" will overwrite the generic software of the G3v8 tapes or G3v9 or G3v10 tapes and make them G3v11.
  5. pepinfogeh

    Inbound ANI not showing up on displays or Call Accounting

    On the trunk group form, 2nd page, look at the send connected number and send name fields and make sure they are set to y. The ATT IN/OUT is probably your trunk group name if there's no ani or sid that is what you will see. Do a list trace tac command with the tac number of your trunk group and...
See more

Part and Inventory Search

Back
Top