If you have CTI server connected to switch via MAPD card, then you can probably use MAPD on CM3. The MAPD card is end of life shortly though (to make you buy AES!). If you have CTI server connected via CVLAN R9 or Co-Resident DLG, then you will need an AES server, unfortunately.
Have you assigned the channel extension numbers to the channels ?
assign phone <phone_range> to chan <chan_range>
Also, are you using the *DNIS_SVC service? If you have assigned Number Services to chantst, then you have to assign the channels to service *DNIS_SVC. Number services also only...
Hi,
You can set the IR channels up as auto-available agents on the switch, logging in to a certain skill with AAS. Then in the vector step, to go to the IR you can use:
queue-to skill XX pri h - for a straight connection to IR
OR
converse-on skill XX pri h passing vdn and none - if you want...
Hi,
I am learning about unions. I have the following code declaring a union of 2 structures, and pointers to the structures. How can I assign a pointer of the structure to the structure in the union ?
typedef struct {
char A[100]
} Struct1;
typedef struct {
char B[100]
} Struct2;
typedef...
Hi,
I am trying to write an expect script to automate an interactive terminal logon. However, some of the commands I want to use on the terminal include the ESC key, eg. ESC-x, ESC-e. How can I put these ESC commands into my script, using either substitute characters or a replacement for the ESC...
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