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Recent content by neil24

  1. neil24

    Record calls on a definity?

    Hi all. When I do a service observe on an agent, we need to be able to record the call (legalities aside). Our telephony company has given us a £10,000 quote, which doesn't include a Linux Red Hat server to store the recordings. Can anyone suggest a cheaper alternative? (no microphone to...
  2. neil24

    FTP>VAL Ok but no announcement?

    Ahh solved it - I was using FTP, but it was compressed using u-Law not A-Law, and it's meant to be a-law. Problem solved! Thanks.
  3. neil24

    FTP>VAL Ok but no announcement?

    Hi. I'm uploading a wav file (u-law,64bit,8k,mono) to my VAL board, which works fine (and I upload it using binary type), and then go into ASA and do a change announcment and add in the announcement (and duplicate the name minus the .wav). When I press 0912 (the annc ext no) on the phone, it...
  4. neil24

    Speakerphone volume on a CM5

    It's happening on all. It does adjust the volume when I press the buttons, its just the lowest setting is FAR too loud :)
  5. neil24

    Speakerphone volume on a CM5

    Hi. The speakerphone volume is incredibly loud on my Callmaster 5, and changing the volume buttons doesn't affect it. Is there a way of altering the volume? Thanks!
  6. neil24

    Callmaster Pings Once for Incoming call?

    It's already set to continuous :(
  7. neil24

    Callmaster Pings Once for Incoming call?

    Hi. We use Callmaster IV's here that ping twice when a call comes in to the agent. I've just bought 5 new CallMaster5's and set up the station, however, it only pings once (which is not enough notice!) Any idea how I can get this to ping twice again like the CM4s? Many Thanks, Neil.
  8. neil24

    Time Server for CMS Server / Definity or Audix Intuity?

    Thanks guys - it's not that I want the definity server to keep good time .. here's the situation: we're a call centre with about 150 PCs. I would like to synchronise all these PCs (that's not a problem, I'll use login scripts), but I want to synchronise them with CMS so the CMS reports are bang...
  9. neil24

    Time Server for CMS Server / Definity or Audix Intuity?

    Hi. Does anyone know if it is possible to set up a time server on either a CMS server, Audix Intuity or Lucent Definity system so that we could synch all our PCs with the phone system? At the moment, after a while, they lose synch and agents are logging in late. Thanks in advance!
  10. neil24

    Audix Mass-Password Reset

    That's what I originally asked, but I have over 200 users - I don't want to go through them individually and change them. Is there a way of changing them all in one go?
  11. neil24

    Audix Mass-Password Reset

    That's a great idea, but I have to use this blasted web interface that emulates the session in Java. I have ASA for the voice system, but can't seem to get it working with ASA (tried all ports open on the IP)... Thanks for all your help guys - I'll take it from here and bear the brunt of the...
  12. neil24

    Audix Mass-Password Reset

    But that's not good - someone who changed their password on Wednesday will again have to change it on Friday? there must be a better way where once you've changed it, you won't need to change it again?
  13. neil24

    Audix Mass-Password Reset

    lol !! Thanks for the swift reply ... so my thought is, change the expiration warning to 5 days so they get a weeks warning and countdown, then change Password Expiration Interval to 1... Only thing is, if Mr X changes his password on Monday, But Mrs Y doesn't happen to change her password...
  14. neil24

    Audix Mass-Password Reset

    Hi. Everyone in the company currently uses a single password. Bad security, obviously. What I would like to do is change everybody's password in one go to something like 110, so it forces them to change it to a 4digit password next time they log in (I already have the min 4 chars for password...
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